Patricia Willis
Columbus
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent Customer Service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
34
34
years of professional experience
Work History
Customer Rep
I Quo Holding
04.2004 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
Dispatcher
Yellow Cab Co
04.1990 - 11.2002
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
GED -
East High School
Columbus, OH06.1985
Skills
- [Product or Service] Support
- Payment Processing
- Report Generation
- Data Management
Timeline
Customer Rep
I Quo Holding
04.2004 - 11.2023
Dispatcher
Yellow Cab Co
04.1990 - 11.2002
GED -
East High School
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