Patricia Wong
Los Altos,CA
Summary
Self-motivated problem-solver. Dedicated and compassionate nurse leader (RN) with progressive career history in direct patient care, education and management. Highly effective team leader with proven ability to motivate and support growth in others. Excellent communication and interpersonal skills. Thrive in collaborating with others to achieve organizational goals. Committed to perform to the highest professional standards and to attain extraordinary outcomes and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Founder and CEO
Emmanuel Nursing Services
10.2021 - Current
- Established a successful business by identifying market needs, scoping out industry competition, identifying advantageous trends and developing innovative solutions.
- Developed strong partnerships with key industry players, contributing to collaboration and more significant opportunities for growth.
- Enhanced client satisfaction by providing exceptional service, addressing client inquiries and concerns promptly and effectively resolving issues.
- Built a positive organizational culture that fostered creativity, transparency, open communication and employee engagement and development.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
Wellness Center Nurse Manager
Vi Living
07.2020 - 03.2021
- Managed Wellness Center nurses, nursing aides and nursing activities and oversaw the daily operations of the Wellness Center in a 400+ resident Continuing Care Retirement Community (CCRC) by providing comprehensive nursing guidance and maintaining outstanding resident and family satisfaction and care standards.
- Effectively worked with interdisciplinary healthcare professionals, administration, residents and families to plan, implement and enhance strategies to promote resident wellness and facilitate optimal level of care.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to motivate high-quality performance and support professional growth of nursing staff members.
Hospice Nurse
Mission Hospice & Home Care
04.2017 - 07.2020
- Conducted comprehensive assessments to develop personalized care plans, fostering improved quality of life for patients.
- Enhanced patient comfort by providing compassionate end-of-life care and symptom management tailored to individual needs.
- Streamlined documentation processes, improving efficiency of care coordination and compliance with healthcare regulations.
- Contributed to quality improvement initiatives, identifying areas of enhancement in compliance, patient care and service delivery.
- Led training sessions and mentored new hospice nurses, enhancing quality of care provided by team.
Project Manager/Project Consultant
Cisco Systems
01.2012 - 07.2014
- Successfully managed multiple projects for Cisco Systems' Connected Healthy Children Telehealth initiative at Stanford Children's Health by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with cross-functional teams and customer engineering and operations teams to manage project plans, resolve project issues and mitigate risks.
- Developed project evaluation metrics, sustainability assessment, telehealth reimbursement summary and competitive market report for Cisco Systems' CSR Telehealth initiatives.
- Developed and implemented clinician onboarding and telehealth training.
- Created Cisco HealthPresence Playbook for CSR Healthcare initiatives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and exceeding expectations throughout the engagement process.
Lecturer and Clinical Faculty - Nursing Interventions Practicum
San Francisco State University
01.2011 - 01.2012
- Applied innovative and evidence-based teaching-learning strategies and lesson plans to engage undergraduate nursing students in coursework, nursing skills lab as well as web-based interactions while meeting academic objectives.
- Evaluated student progress through regular assessments, conferences, providing detailed feedback for improvement and growth.
- Mentored and supported students to explore career pathways based on amplify knowledge, skills and strengths.
- Led students in clinical rotation at Laguna Honda Hospital and VA hospital in San Francisco
Lecturer and Clinical Faculty - Community Health and Major Issues in Community Health
San Francisco State University
02.2005 - 05.2007
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Supervised student clinical placements and learning experience in varies community health settings.
Charge Nurse/Clinicial Staff Nurse - General Surgery and Orthopedic Unit
UCSF Medical Center
06.2003 - 04.2005
- Supervised 15-20 nursing and care staff to assure exceptional care and safety of entire team of complex orthopedic and general surgical patients on a 36-bed unit.
- Facilitated patient post-surgical pathways, health maintenance and education, resource management from admission to discharge.
- Educated patients and their families on disease management strategies and preventive measures.
- Established and maintained strong relationships with colleagues through effective and culturally-competent communication and by fostering a positive work environment.
- Participated in hospital New Grad RN training program as a primary clinical preceptor.
- Adapted quickly to changes in clinical settings or protocols while maintaining high standards of care delivery consistently.
Community Health Clinical Intern
Glide Health Services
06.2004 - 12.2004
- Coordinated, implemented and evaluated a prostate screening event targeted for the underserved community in collaboration with the SF Hospital Council African American Health Disparity Project and UCSF Cancer Center
- Participated in regular supervision sessions, receiving feedback to improve professional skills and knowledge continually.
- Developed and implemented the Patient Intake History and Progress Form to facilitate interdisciplinary patient care and streamline clinic flow.
- Actively participated in quality improvement initiatives aimed at refining existing policies procedures within healthcare institutions.
Education
Master of Science - Nursing
University of California, San Francisco
01.2005
Associate Degree - Nursing
De Anza College
01.2003
Baccalaureate - Economics
University of California, Berkeley
01.1999
Skills
- Leadership and People Development
- Strategic Thinking
- Entrepreneurial and Innovative
- Growth Mindset
- Process Improvements
- Cross-Functional Collaboration
- Strong Clinical Judgment
- Patient and family advocacy
- Compassion and Empathy
Certification
Registered Nurse
Certified Dementia Practitioner
Languages
Mandarin - Chinese
Native or Bilingual
Timeline
Founder and CEO
Emmanuel Nursing Services
10.2021 - Current
Wellness Center Nurse Manager
Vi Living
07.2020 - 03.2021
Hospice Nurse
Mission Hospice & Home Care
04.2017 - 07.2020
Project Manager/Project Consultant
Cisco Systems
01.2012 - 07.2014
Lecturer and Clinical Faculty - Nursing Interventions Practicum
San Francisco State University
01.2011 - 01.2012
Lecturer and Clinical Faculty - Community Health and Major Issues in Community Health
San Francisco State University
02.2005 - 05.2007
Community Health Clinical Intern
Glide Health Services
06.2004 - 12.2004
Charge Nurse/Clinicial Staff Nurse - General Surgery and Orthopedic Unit
UCSF Medical Center
06.2003 - 04.2005
Master of Science - Nursing
University of California, San Francisco
Associate Degree - Nursing
De Anza College
Baccalaureate - Economics
University of California, Berkeley
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