Microsoft Office Suite
Patricia Yancey
Virtual Administrative Assistant
Desoto,TX
Summary
Experienced Operations Virtual Administrative Assistant with a strong background in office operations and customer service. Demonstrates excellent communication and conflict management skills. Successfully coordinates meetings, scheduling, travel arrangements, marketing campaigns, and various other projects from inception through completion. Expertise includes research, secretarial duties, and data entry. Adaptable and flexible in fast-paced, changing environments. Self-motivated and driven individual who is accountable and familiar with cloud collaboration tools. Committed and passionate about work, always prioritizing professionalism.
Overview
27
27
years of professional experience
Work History
VIRTUAL ASSISTANT
Medicare Information Center
07.2019 - Current
- Organize and prepare Excel databases and reports, while efficiently managing appointment scheduling and calendar coordination
- Develop and oversee electronic filing systems and manage social media accounts and website content
- Created various marketing materials, and QR codes, updated Calendly account, updated Google Business Profile, and created Employee Handbook
EVENT COORDINATOR - VOLUNTEER
Police Appreciation Day Event
06.2020 - 07.2020
- Engaged with guests, attendees, and media representatives, ensuring effective communication
- Crafted eye-catching signage and event flyers to enhance the event's visual appeal
- Recruited, organized, and managed a team of volunteers for seamless event execution
- Oversaw hospitality services, including food and beverage arrangements, to ensure a welcoming environment for all attendees
- Assisted in the efficient close-out of the event, ensuring all aspects were wrapped up smoothly
- Highlight: Successfully coordinated an event attended by prominent figures such as television and newspaper media, State Congressmen, the Mayor, the Police Chief, and officers from various police departments
AMAZON FULFILLMENT ASSOCIATE
Amazon.com
04.2015 - 06.2019
- Company Overview: Entrepreneur
- Utilized Amazon's online marketplace to sell products directly to customers, managing inventory, pricing, and product listing
- Focused on niche markets, choosing which products were unique
- Enhanced online product catalog by adding new items, ensuring accurate and appealing product descriptions for customer engagement
- Delivered customer service excellence, addressing inquiries and concerns, leading to a consistent 15% monthly increase in sales
- Maintained thorough oversight of inventory and order fulfillment, including quality inspections, packaging, and shipping, to uphold product integrity and customer satisfaction
- Entrepreneur
OPERATIONS COORDINATOR
Wil-Tin Music
06.1998 - 01.2018
- Managed recruiting and contracting union musicians for high-profile performances, ensuring compliance with contractual and union obligations
- Facilitated the logistics of artist travel by organizing accommodations, transportation, and itinerary planning, alongside accurate payroll administration and expense reporting
- Served as the primary point of contact for artists, clients, and vendors, promoting collaborative relationships and seamless event execution
- Maintained and updated the organization's digital presence, including website content and social media platforms, to enhance visibility and engagement
PROPERTY MANAGER
Golden Service Enterprise
01.1999 - 01.2014
- Oversaw the management of single-family homes, ensuring smooth operations and tenant satisfaction
- Provided detailed move-in information and promptly addressed tenant inquiries
- Strategically advertised available units, thoroughly screened potential tenants, and selected qualified applicants
- Conducted thorough move-out inspections and managed the reconciliation process
- Collected and managed security deposits and rental payments on time
- Supervised property rehabilitation projects, ensuring all work was completed to standard and on schedule
- Handled billing processes for accounts receivable and invoices
- Successfully maintained a consistent occupancy rate of 90%
ADMINISTRATIVE ASSISTANT TO THE PRESIDENT
Orange County Musicians Union, Local 7
01.2007 - 02.2010
- Processed union contracts, dues, and updated company database
- Created invoices, billing statements, and letters of acknowledgment
- Processed deposits and accounts receivables and prepared periodic accounting statements
- Increased member satisfaction through clear communication and problem-solving skills
- Assisted in the planning and executing of an annual music festival, contributing to its success
Education
Associate Degree - Logistics Management
Riverside Community College
Associate Degree - Business Management, Marketing
Riverside Community College
CERTIFICATE - Special Events Management
Cal State Long Beach
Skills
Microsoft Office
Software
Microsoft Publisher
InDesign
Google Calendar
Zoom
TeamViewer
PowerPoint
Google Suite
Excel
DocuSign
Calendly
Data Entry
Timeline
EVENT COORDINATOR - VOLUNTEER
Police Appreciation Day Event
06.2020 - 07.2020
VIRTUAL ASSISTANT
Medicare Information Center
07.2019 - Current
AMAZON FULFILLMENT ASSOCIATE
Amazon.com
04.2015 - 06.2019
ADMINISTRATIVE ASSISTANT TO THE PRESIDENT
Orange County Musicians Union, Local 7
01.2007 - 02.2010
PROPERTY MANAGER
Golden Service Enterprise
01.1999 - 01.2014
OPERATIONS COORDINATOR
Wil-Tin Music
06.1998 - 01.2018
Associate Degree - Business Management, Marketing
Riverside Community College
CERTIFICATE - Special Events Management
Cal State Long Beach
Associate Degree - Logistics Management
Riverside Community College
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