Patricia Zeigler
Fredericksburg,PA
Summary
*Great Communication Skills
*Team Player
*Active Listener
*Fast Learner
Overview
10
10
years of professional experience
Work History
Warehouse Technician
Sherwin-Williams
Fredericksburg, PA
03.2018 - 03.2023
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
- Submitted purchase orders for materials and investigated and resolved purchasing discrepancies to maintain optimum inventory levels.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Maintained stock records, posted receipts and automated and manual accounting records using [Software].
- Verified accuracy of shipping and receiving documents and maintained records.
- Helped keep inventory accurate by overseeing daily cycle counts.
Customer Service Representative
Maguire's Nissan
Lebanon, PA
01.2013 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Early Childhood Education
HACC
Lebanon, PA05.2010
Skills
- Unpacking Merchandise
- Forklift Operation
- Inventory Management
- Shipment Coordination
- Warehouse Organization
- Equipment Management
- Vendor Relationship Management
- Shipment Inspection
Timeline
Warehouse Technician
Sherwin-Williams
03.2018 - 03.2023
Customer Service Representative
Maguire's Nissan
01.2013 - 03.2018
Associate of Arts - Early Childhood Education
HACC