Music - Participant in local choral groups
Job Search Status
Open to workDesired start date: Immediately
Open To Work
Patricia Zimmermann
IT Professional
Ball Ground,GA
Work Preference
Summary
Contract Management and Negotiations professional skilled in contract negotiating, conflict resolution, strategic planning, and stakeholder management. Expertise managing technology agreements for software licensing and outsourcing agreements. Adept at forging strong relationships, driving successful outcomes, and adapting to evolving demands. Known for strong communication skills, critical thinking, and collaborative approach to team projects. Proven ability to remain composed under pressure and deliver consistent, high-quality results.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Director, Vendor & Contract Management
Macy's Systems And Technology, Inc.
Johns Creek, GA
02.1997 - 01.2026
- 20+ year tenure at Macy’s managing three large outsourcing agreements and all mainframe software licensing for large data center and development environment. Responsible for maintaining outsourcing contracts for managed service environments, cloud provisioning, application development staffing and services, and software as a service; negotiating pricing for existing and new services; insuring that the vendor meets contractual commitments through monthly metrics; negotiating and adjusted service levels and metrics as the business requires; projecting volumes and costs of outsourced services; resolving contractual disputes.
- Mainframe capacity planning, capacity management reporting, and chargeback systems.
- Security Access Administration and Security Policy development and maintenance. Built organization from 3 clerical staff members to staff of 12 security associates; managed 800K security access requests per year for 200K users across the corporation. Responsible for security audit compliance for internal and external audits. Managed the change from a complicated manual provisioning process to automated provisioning, consequently reducing the time to grant access from 2 weeks to 10 minutes. Had no significant deficiencies or audit findings during management of this function.
- Audit and compliance management – served as the coordinator and interface for six different teams of auditors on-site annually. Insured that auditors’ requests remained in scope for the audit being performed. Challenged auditors on possible findings to insure that the best source had been interviewed and correct information provided. Directed potential findings to appropriate internal teams for investigation and resolution prior to audit close meetings.
- Subject matter expert for Electronic Discovery, Technology division - served as liaison between technology division and corporate attorneys on matters of electronic discovery. Insured that attorneys are connected with proper contacts within tech groups to avoid spoliation when data has to be retained for litigation purposes. Develops and maintains procedures to funnel requests and authorize ESI to be provided only under an attorney’s records preservation notice. Served on multiple task forces dealing with email and other unstructured data retention and worked with attorneys during selection and implementation of a data preservation tool and processes.
Education
Bachelor of Music Education - Music Education
Georgia College & State University
Milledgeville, GA 08.1973 - 05.1978
High School -
Griffin High School
Griffin, GA 08.1971 - 06.1973
Skills
- Issue clarification
- Influencing skills
- Teamwork and collaboration
- Excellent communication
- Self motivation
- Analytical thinking
- Written communication
- Dispute management
- Document preparation
- Creative solution development
Interests
Passionate family historian and genealogist
Quilting
Hobby farming, animal rescue
Gardening
Wedding officiant and certified event planner
Timeline
Director, Vendor & Contract Management
Macy's Systems And Technology, Inc.
02.1997 - 01.2026
Bachelor of Music Education - Music Education
Georgia College & State University
08.1973 - 05.1978
High School -
Griffin High School
08.1971 - 06.1973