Patricia Womack
Greensboro
Summary
To obtain a challenging position that leverages my diverse experience across multiple industries, where I can apply my comprehensive skill set, adaptability, and proven ability to deliver results. My goal is to contribute to the success and growth of the organization by utilizing my broad knowledge base and strong work ethic.
Experienced professional with a strong background in team leadership and healthcare services, skilled at driving operational improvements and fostering collaborative environments. Committed to leveraging analytical abilities and interpersonal skills to enhance organizational effectiveness and deliver exceptional service outcomes.
Dynamic leader known for implementing performance tracking systems and enhancing team skills. Proven success in managing complex customer issues, ensuring timely resolutions, and fostering a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Team Lead
UnitedHealth Care Group
Greensboro
11.2022 - 08.2025
- Track Individual and Team Performance (Chat Quality, FCR, Adherence UES/NPS)
- Facilitated regular training sessions and workshops to enhance team skills and product knowledge.
- Managed complex customer issues and escalations, ensuring timely resolution and customer satisfaction.
- Conducted one-on-one coaching sessions to support individual development and career growth.
- Oversaw daily team operations to ensure alignment with organizational objectives and customer service standards.
- Implemented a performance tracking system to monitor key metrics and identify areas for team improvement.
- Collaborated with management to design and execute action plans addressing team challenges and enhancing productivity.
Provider Service Advocate
United Healthcare Group
Greensboro
06.2019 - 11.2022
- Assisted providers with navigating healthcare policies and procedures, improving communication and compliance.
- Supported provider onboarding by guiding through system access, training on service tools, and answering initial queries.
- Tracked and analyzed provider service interactions to improve response time and satisfaction levels.
- Coordinated with healthcare providers to schedule and confirm service appointments and follow-ups.
- Resolved provider service issues by collaborating with internal departments and escalating complex cases as needed.
- Maintained high provider satisfaction by addressing concerns promptly and ensuring clear communication throughout service interactions.
- Utilized medical billing and coding knowledge to verify provider claims and assist with documentation requirements.
Front Desk Receptionist/Athletics
Reidsville Parks and Recreation
Reidsville
11.2017 - 12.2023
- Greet and assist visitors and athletes attending the Sports and Fitness Center, ensuring a positive first impression and excellent customer service.
- Manage scheduling and coordination of athletics events and facility bookings, optimizing resource allocation and availability.
- Monitor facilities to ensure compliance with safety standards and policies, enhancing user experience and reducing risks.
- Handle telephone and email inquiries related to athletic programs, providing timely and accurate information to clients and staff.
- Coordinated communication between coaching staff and athletes to facilitate smooth operations during training sessions and events.
- Implemented a streamlined check-in and check-out process for athletes and visitors to reduce wait times and improve customer satisfaction.
- Facilitated the setup and teardown of athletic event venues, coordinating with staff to ensure smooth event operations and compliance with safety protocols.
- Provided administrative support for athletic program registrations and fee processing, improving efficiency and accuracy in record-keeping.
Education
Medical Billing and Coding Diploma -
Daymar College
Skills
- Mentoring
- Skill Development
- Quality Assurance
- Customer Focus
- Performance Tracking
- Issue Resolution
- Team Leadership
- Data Analysis
- Conflict Resolution
- Adaptability
- Product Knowledge
Timeline
Team Lead
UnitedHealth Care Group
11.2022 - 08.2025
Provider Service Advocate
United Healthcare Group
06.2019 - 11.2022
Front Desk Receptionist/Athletics
Reidsville Parks and Recreation
11.2017 - 12.2023
Medical Billing and Coding Diploma -
Daymar College