Patricia Womack
Greensboro,NC
Summary
To obtain a challenging position that leverages my diverse experience across multiple industries, where I can apply my comprehensive skill set, adaptability, and proven ability to deliver results. My goal is to contribute to the success and growth of the organization by utilizing my broad knowledge base and strong work ethic.
Overview
9
9
years of professional experience
Work History
Telecommunicator Government Ops
UnitedHealth Care Group
11.2022 - Current
- Team Lead
- Monitoring daily performance
- Resolve Conflicts and maintain a positive collaborative work environment
- Track Individual and Team Performance (Chat Quality, FCR, Adherence UES/NPS)
- Identify performance gaps and develop improvement plans
- Conduct one-on-one sessions
- Share updates, changes or new processes
- Take over complex or escalated issues when necessary
- Identify inefficiencies and suggest tips to improve
Front Desk Receptionist/Athletics
Reidsville Parks and Recreation
11.2017 - 12.2023
- Required to perform reception duties and act as first point of contact
- Receive payments, operate tills and ensure that accurate receipts are issued to users
- Control entry and exit points to the Sports and Fitness Center
- Promote special offers and sales to the community
- Maintain contact with other staff as necessary in order to maintain adequate service provision
- Undertake open day tours and other promotional duties as necessary
- Process memberships on receipt of payment
- Complete ongoing membership administration
- General office duties, using photocopier and fax equipment
Telecommunicator
UnitedHealth Care Group
07.2019 - 11.2022
- Provider Service Advocate/UES Champion/SME
- Take Provider calls for NC NJ NY DC states
- Assist Providers with Benefits and Eligibility for members
- Assist Providers with general claim status
- Submit prior authorization requests for Providers
Outbound Call Center Representative
Anomaly Squared
02.2017 - 07.2017
- Contact clients from a list of participants that have answered questionnaires pertaining to specific symptoms or ailments
- Facilitate surveys for clinical research trials
- Document calls made, responses and interest for further information
- Organized date entry sheets of new clients
- Develop clientele through friendly service and follow ups about new services
Customer Service Representative
Expert Global Solutions
09.2016 - 02.2017
- Resolved customers issues or complaints over the telephone
- Canceled or upgraded customer accounts as requested
- Set-up new accounts and assisted customer with plan selection
- Assisted with cross training new hires
- Assisted Junior Associates with problem solving resolutions
- Help analyze customer habits and feedback
Education
Medical Billing and Coding Diploma -
Daymar College
12.2018
Skills
- Microsoft Excel
- Power Point
- Team Motivation
- Problem Solving
- Decision Making
- Conflict Resolution
- Adaptability
- Time Management
- Task Management
- Coaching
Accomplishments
Improved Team Performance:
Increased Customer Satisfaction
Timeline
Telecommunicator Government Ops
UnitedHealth Care Group
11.2022 - Current
Telecommunicator
UnitedHealth Care Group
07.2019 - 11.2022
Front Desk Receptionist/Athletics
Reidsville Parks and Recreation
11.2017 - 12.2023
Outbound Call Center Representative
Anomaly Squared
02.2017 - 07.2017
Customer Service Representative
Expert Global Solutions
09.2016 - 02.2017
Medical Billing and Coding Diploma -
Daymar College
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