Amanda Cabrera
Miami,FL
Summary
Experienced HR and administrative professional with knowledge of recruitment, onboarding, personnel information systems, employee support, data analysis, and operational processes. Skilled in overseeing large-scale programs involving high volumes of applications, reviewing and processing submissions accurately and within established deadlines, and coordinating multiple priorities. Experienced in HR requests, recruitment activities, intern and volunteer coordination, and program support while maintaining confidentiality and accuracy. Demonstrates strong communication, organization, problem-solving, and Microsoft Office skills. Performs assignments with a high level of accountability, independently making sound decisions while operating within established policies, laws, rules, and guidelines.
Overview
2
2
Languages
12
12
years of professional experience
Work History
OPS Government Operation Consultant II
Florida Department of Health in Miami- Dade County
08.2023 - Current
- Manage full‑cycle OPS recruitment and onboarding, including job postings, candidate communication, background screenings, fingerprints, onboarding appointments, offer letters, and new‑hire documentation.
- Manage HR tickets and employee requests through FL Health Desk and the OSM Footprints system, ensuring timely and accurate processing.
- Provide HR support by answering employee inquiries, preparing verification letters, completing HR ticket requests, and maintaining confidential personnel records.
- Oversee Swimming Voucher Program operations, including voucher tracking, financial reconciliation, partner coordination, and meeting participation.
- Coordinate volunteer and intern onboarding, including TB tests, fingerprints, background screenings, attestation letters, and separation processing.
- Process purchase orders and provide administrative support for promotional items, events, trainings, school fairs, furniture, and grant‑related needs.
- Maintain, track, and organize warehouse inventory for program promotional items.
• Track recruitment progress through FL Health Desk, monitor candidate movement, and maintain recruitment logs. - Support community outreach and hiring events by attending job fairs, organizing materials, and coordinating logistics.
- Assist with New Hire Orientation training setup, account creation, and first‑time access support.
- Manage employee ID badges, including photos, printing, replacements, and updates.
- Maintain confidentiality of employee records and personnel information while providing HR support in accordance with departmental policies and procedures.
Executive Administrative Assistant
Gammy Painting and Waterproofing
01.2022 - 03.2023
- Executed special assignments under the direction of the Project Manager with minimal supervision
- Established projects by creating a filing system, project logs, database, and document tracking system
- Assisted with the designed layout of construction trailer to include seating, obtaining furniture, ordering supplies, phone system and internet access
- Distributed and issued documents to the appropriate personnel for review and approval
- Ensured all reviewed documents were returned to contractor and construction manager in a timely manner with the appropriate stamp Managed highly sensitive
- Assisted Project Manager when subcontractors issues arise to determine fault and recommend a solution to expediently resolve disagreements
- Scheduled all daily inspections
- Coordinated preparation of required weekly reports for management
- Maintained an organized filing system for all trades
- Assisted Project Manager and Superintendents with reviewing and expediting change orders
- Assisted with tracking Milestones and create templates to track construction status
- Scheduled and manage Jobsite safety meetings
Front Desk Receptionist
MD Now Urgent Care
05.2019 - 01.2022
- Warmly welcomed 40-50 patients per shift, coordinated check in, collected insurances, and directed them to their destination
- Provided excellent customer service with a professional, friendly, helpful and patient attitude
- Maintained an organized, clean, professional work space and waiting area
- Managed 3 phone lines and facilitated over 20+ calls/day with patients, vendors and staff
- Trained 5 new hires on company-specific policies, procedures and compliance guidelines
- Provided administrative and clerical support via EMR systems
- Smoothly managed the day to day front desk operations for a busy urgent care clinic (3 medical doctors, 4+ MA)
- Managed daily operations of COVID-19 testing site, ensuring compliance with health regulations.
- Coordinated supply chain logistics for testing materials, optimizing inventory management processes.
Operations Specialist
Walgreens
08.2018 - 05.2019
- Received a 5 star customer satisfaction rating through voice, chat and email communication
- Answered 250 (avg.) calls per day exceeding quota by 15%
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Politely addressed any customers complaints, escalating to management when necessary
- Managed quality communication, customer support and product representation for each client
- Delivered excellent customer service with positive and professional attitude
Secretary
Gammy painting & waterproofing
08.2016 - 01.2017
- Maintained an up-to-date department organizational chart
- Planned meetings and prepared conference rooms
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions
Sales Associate
Bath & Body Works
01.2015 - 07.2015
- Provided customer service, handled transactions, recover merchandise on sales floor
- Replenish merchandise to brand standard
- Process merchandise to be floor ready and maintain back room
- Assist with other projects as needed including floor set and shipment processes
Education
Associate of Arts - Biology Pre-Med
Broward College
Fort Lauderdale, FL01-2017
High School Diploma -
Miami Lakes Educational Center
Miami, FL01-2014
Skills
- HR Recruitment, Selection & Onboarding
- Personnel Information Systems & HR Ticketing
- Customer Service & Employee Support
- Data Analysis & Problem Solving
- Workflow Documentation & Process Improvement
- Work Planning, Organization & Coordination
- Bilingual in English and Spanish
- Professional Communication & Team Collaboration
- Microsoft Office: Excel, Word, Outlook & PowerPoint
- Ability to Build Effective Working Relationships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OPS Government Operation Consultant II
Florida Department of Health in Miami- Dade County
08.2023 - Current
Executive Administrative Assistant
Gammy Painting and Waterproofing
01.2022 - 03.2023
Front Desk Receptionist
MD Now Urgent Care
05.2019 - 01.2022
Operations Specialist
Walgreens
08.2018 - 05.2019
Secretary
Gammy painting & waterproofing
08.2016 - 01.2017
Sales Associate
Bath & Body Works
01.2015 - 07.2015
High School Diploma -
Miami Lakes Educational Center
Associate of Arts - Biology Pre-Med
Broward College