PATRICIA KEITH
Summary
Compassionate patient access representative skilled in patient registration and documentation accuracy. Expertise in regulatory compliance ensures adherence to industry standards. Focused on enhancing patient experiences through effective communication and problem-solving techniques.
Overview
12
12
years of professional experience
Work History
Patient Access Representative II
Conifer Health Solutions
Pendleton
08.2019 - Current
- Executed daily operations with attention to detail, ensuring accuracy in patient interactions.
- Enhanced customer satisfaction by resolving issues promptly, providing knowledgeable and friendly service.
- Identified and addressed customer needs promptly to enhance overall experience.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative solutions to improve team performance and outcomes.
- Provided excellent service, both face-to-face and via phone, to all customers.
- Assisted customers with requests and inquiries to increase satisfaction levels.
- Utilized advanced technical skills to troubleshoot complex problems effectively.
- Facilitated patient registration and appointment scheduling processes efficiently.
- Managed insurance verification to ensure accurate patient information.
- Assisted patients with financial inquiries and payment options effectively.
- Educated patients on available services and resources within the health system.
- Maintained confidential patient records in compliance with regulations.
- Addressed patient concerns and resolved issues promptly and courteously.
- Utilized electronic health record systems to update and retrieve patient data.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents accurately into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Built strong relationships with patients, contributing to high satisfaction scores and facilitating access to quality care.
- Reported liabilities and risk management concerns to supervisor for review.
CNA/ER Unit Secretary
Blue Mountain Hospital District
John Day
10.2014 - 08.2019
- Monitored vital signs and reported changes to healthcare team promptly.
- Delivered compassionate patient care in diverse healthcare settings.
- Assisted nursing staff with daily patient activities and essential tasks.
- Responded swiftly to patient needs ensuring comfort and safety throughout shifts.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care.
- Accurately documented patient information in electronic health records, enhancing communication among healthcare team members.
- Maintained cleanliness in patient rooms and common areas adhering to safety procedures.
- Provided emotional support to family members during challenging times.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Blue Mountain Community College
Baker City, OR06-2013
Some College (No Degree) - Medical Administration And Records
University of Phoenix
Tempe, AZSkills
- Patient registration and admissions
- Patient check-in and identity verification
- Insurance verification
- Fee collection
- Documentation accuracy
- Regulatory compliance
- Healthcare systems navigation
- Health insurance knowledge and compliance
- HIPAA compliance adherence
- Medical terminology proficiency
- Patient data analysis
- Admitting coordination
- System updates
- Data entry
- Paging systems operation
- Attention to detail
- Time management
- Effective communication
- Verbal and written communication skills
- Professional communication
- Active listening
- Information gathering from patients
- Customer service excellence
- Empathy and rapport building
- Work quality evaluation
- Flexible scheduling options
- HIPAA compliance adherence
Timeline
Patient Access Representative II
Conifer Health Solutions
08.2019 - Current
CNA/ER Unit Secretary
Blue Mountain Hospital District
10.2014 - 08.2019
Certified Nursing Assistant - Certified Nursing Assistant
Blue Mountain Community College
Some College (No Degree) - Medical Administration And Records
University of Phoenix