Patricia L. Hoover
Bloomington,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Over 25 years of superior administrative support, management and customer service roles.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Specialist Supervisor II/Administrative Probation Officer
McLean County Court Services
Bloomington , IL
05.2020 - Current
- Provide administrative support to Court Services Director and Deputy Directors
- Supervise Administrative Support Staff
- Delegate work to staff, setting priorities and goals
- Review employees' work to check adherence to quality standards and proper procedures
- Issue work schedules, duty assignments and deadlines for administrative staff
- Discuss job performance problems with employees, identifying causes and issues to find solutions
- Consult with managers to resolve problems relating to employee performance, office equipment and work schedules
- Assist in annual budgetary process for County Board and presentation
- Analyze financial activities of department to share budgetary input with director
- Assist in annual budgetary process for Administrative Office of Illinois Courts
- Perform accounts payable and receivable duties
- Generate and submit office deposits
- Compose and edit complex and sensitive correspondence, reports and documents
- Summarize and analyze data from sources to create detailed documents and reports
- Manage Intergovernmental contract and financial aspects/billings
- Generate and submit all financial reports, including closeouts, for multiple State and Federal grants at Post Award Phase
- Point of contact for ICJIA Adult Redeploy grant, including site visits
- Submit vouchers for staff salary reimbursement to Administrative Office of Illinois Courts
- Process Office payroll for both Court Services and Juvenile Detention
- Process and maintain employee records and all payroll change forms which include new hires, terminations, retirement, resignations, merit increases, etc for Court Services and Juvenile Detention
- Complete, submit and explain travel vouchers, workman’s compensation claims, new hire on-boarding, FMLA, employee insurance, policies and procedures to staff as well as management
- Comply and manage records retention and destruction per state statutes
- Gather, enter and update data to maintain departmental records and databases
- Schedule travel and continuing education arrangements for Court Services and Juvenile Detention Center
- Assist with revamping and creating SOPs or office policies and procedures
- Maintain and order all office supplies
- Answer phone calls, provide information and connect callers to appropriate personnel
- Resolved customer complaints or answered customers' questions
- Office liaison to internal county offices and external offices
- Maintain low risk non-reporting probationary case load
Account/Billing Specialist/Chiropractic Assistant
Advanced Chiropractic Clinic
Normal , IL
08.1993 - Current
- Initial position of hire - receptionist
- Assist with management of employees and overall office functioning
- Train new employees
- Assist in editing published journal articles
- Answer customer questions to maintain high satisfaction levels
- Prepare, sustain and process medical charts and records
- Maintain accounting ledgers by verifying and posting account transactions
- Reconcile accounts receivable and maintain bookkeeping records
- Quarterly and annual maintenance of accounts
- Process and send invoices, adjustments and credit memos to customers
- Investigate and resolve issues to maintain billing accuracy
- Generate and distribute month-end statements for customers and resolve related concerns
- Investigate past due invoices and delinquent accounts to generate revenue and reduce number of unpaid and outstanding accounts
- Research and resolve billing inconsistencies and errors
- Contact insurance providers to verify insurance information and obtain billing authorization
- Submit claims to insurance companies and research and resolve denials and explanations of benefit rejections
- Checked claims coding for accuracy with ICD-10 standards
- Assessed billing statements for correct diagnostic codes and identified problems with coding
OSSI, Victim Witness Specialist, Legal Assistant 2
McLean County States Attorney's Office
Bloomington , IL
10.2015 - 05.2020
- Aid multiple juvenile attorneys
- Generate, process and distribute subpoenas, summons, notices and various legal documents to meet strict deadlines
- Request records including audio, video and electronic media to be downloaded and disseminated according to discovery compliance procedures
- Conducted thorough research and review of case information to assist attorneys
- Work in close connection with internal and external juvenile agencies, e.g., juvenile court services, county clerk's office, public defender's office, DCFS, social work agencies, law enforcement agencies, etc
- Prepare and maintain docket files
- Create, assign, maintain and close court files
- Advocate for victims of misdemeanor and juvenile crimes
- Process and follow up on subpoenaed victims confirming subpoena service
- Primary point of contact for IL Attorney General Violent Crime Victims Assistance Grant
- Create, write and submit FY grant application
- Create, write and submit quarterly grant reports
- Performed Victim/Witness Advocate grant work
- Assist with ICJIA Victims of Crime Act grant, as needed
- Answer questions from victims of misdemeanor and juvenile crimes
- Assess and process FBI information documents
- Review and complete Arrest Card documents
- Knowledge and use of EJS and LEADS databases
Deputy Coroner
McLean County Coroner's Office
Bloomington , IL
12.2013 - 10.2015
- Provide administrative support to Coroner and Pathologist
- Assist in maintaining budgetary needs
- Perform accounts payable and receivable duties
- Generate and submit office deposits
- Comply and manage records retention and destruction per state statutes
- FOIA Officer
- Office liaison to internal county offices and external offices
- Schedule travel and continuing education arrangements
- Human Resources duties, e.g., payroll, employee scheduling, employee changes, travel vouchers, workman’s compensation, etc
- Assist with policies and procedures
- On-boarding of new hires
- Prioritized and organized tasks to efficiently accomplish goals
- Data entry
- Filing
- Distribution of materials and data
- Maintain office supply levels
- Operate variety of office equipment
- Sign death certificates and maintain meticulous in-house records
- Work successfully with diverse group of clients to accomplish goals and address issues related to products and services
- Prioritize and organize tasks to efficiently accomplish goals
Office Support Specialist I
McLean County Health Department
Bloomington , IL
07.2012 - 12.2013
- Telephone and on-site reception
- Data entry
- Filing
- Distribution of materials and data
- Assist participants with completion of program forms and applications
- Assess, process and input participant eligibility based on program guidelines
- Maintain office supply levels
- Operate variety of office equipment
- Knowledge and use of EagleSoft, Cornerstone and Microsoft application programs
- Cross-trained in multiple programs including Dental, WIC, Immunizations, etc.
- Delivered exceptional customer service through direct communication with clients and team members
- Handled incoming calls and directed callers to appropriate department or employee
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
Education
Bachelor of Arts - Social Science, Social Services, Psychology & Sociology
Ashford University
Clinton, IA09.2009
Associate in Arts Degree -
Heartland Community College Normal
12.2004
Skills
- Windows Operating Systems and Programs: Microsoft Excel, Word, and Outlook
- Extensive customer service skills
- Office management knowledge skills and abilities
- Excellent communication and phone skills
- Average typing 65 words per minute
- Use and knowledge of office equipment
- Various printing machines and mail processing machinery
- Team oriented
- Minimal supervision needed
- Self-starter
- Accurate
- Accounting ledger management
- Data entry
- Office inventory management
- Good work ethic
- Self-Motivated
- Dependable and Responsible
- Decision-Making
Certification
- Total Quality Management - 04/1997
- Beginners Microsoft Excel - 10/2000
- Beginners Microsoft Access - 10/2000
- Intermediate Microsoft Excel - 02/2001
- American Red Cross Disaster Services & Mass Care Overview - 01/2005
- National Incident Management System (NIMS) IS 00700.a - 07/2012
- OSHA Safety & Health Standards - 07/2012
- OSHA Emergency Preparedness and Response - 11/2012
- NIMS Incident Command System - 03/2013
- Bridges Out of Poverty - 02/2013
- OSHA Hazard Communication - 10/2013
- FOIA Officer - 01/2014
- IL Statewide Suicide Prevention - 04/2015
- Domestic Violence Training Program Certification - 08/2017
- Crime Victims Compensation Certification - 10/2017
- Reorienting Anger to Promote Healing - 09/2020
- Rewiring for Resilience: Promoting Wellness in Times of Stress - 09/2020
- Men & Trauma: Breaking the Silence - 09/2020
- Intro to Neurobiology of Trauma - 09/2020
- Adverse Effects: Anxiety, Addiction & Pandemic Life - 11/2020
- Differing Shades of Shame in Substance Use Disorders - 11/2020
- Bullying Prevention & Social Emotional Learning - 11/2020
- Why is Meth So Addictive? - 11/2020
- Nervous System Regulation - 11/2020
- DCFS Mandated Reporter - 12/2020
- Mental Health, Isolation and COVID-19 - 01/2021
- University of Cincinnati Corrections Institute IL Adult Risk Assessment - 02/2021
- Core Correctional Practices and Case Planning - 04/2021
- Interview2021ing Skills Training - 05/2021
- Building an Effective Team - 08/2021
- Heartland Community College Grant Writing 101 - 10/2021
- Heartland Community College Fundamental Supervisory Skill Series - 11/2021
- Beginners Google Doc - 12/2021
- Pretrial Services in IL: A Multidisciplinary Overview - 03/2022
- Working with Difficult People - 07/2022
- Statement Analysis Forensics - 07/2022
- Workplace Violence - 10/2022
- Customer Service - 10/2022
- Cultural Awareness - 10/2022
- Motivating Others - 10/2022
- Substance Use Disorders - 11/2022
- Alcohol Pharmacotherapies & Medical Practice - 04/2023
- Overview of Substance Use Disorders - 04/2023
- Microsoft 2013 Power Point Basics - 04/2023
- Intro to IL Mental Health & Developmental Disabilities - 04/2023
- Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything should be as simple as it is, but not simpler.
Albert Einstein
Timeline
Administrative Specialist Supervisor II/Administrative Probation Officer
McLean County Court Services
05.2020 - Current
OSSI, Victim Witness Specialist, Legal Assistant 2
McLean County States Attorney's Office
10.2015 - 05.2020
Deputy Coroner
McLean County Coroner's Office
12.2013 - 10.2015
Office Support Specialist I
McLean County Health Department
07.2012 - 12.2013
Account/Billing Specialist/Chiropractic Assistant
Advanced Chiropractic Clinic
08.1993 - Current
Bachelor of Arts - Social Science, Social Services, Psychology & Sociology
Ashford University
Associate in Arts Degree -
Heartland Community College Normal
- Total Quality Management - 04/1997
- Beginners Microsoft Excel - 10/2000
- Beginners Microsoft Access - 10/2000
- Intermediate Microsoft Excel - 02/2001
- American Red Cross Disaster Services & Mass Care Overview - 01/2005
- National Incident Management System (NIMS) IS 00700.a - 07/2012
- OSHA Safety & Health Standards - 07/2012
- OSHA Emergency Preparedness and Response - 11/2012
- NIMS Incident Command System - 03/2013
- Bridges Out of Poverty - 02/2013
- OSHA Hazard Communication - 10/2013
- FOIA Officer - 01/2014
- IL Statewide Suicide Prevention - 04/2015
- Domestic Violence Training Program Certification - 08/2017
- Crime Victims Compensation Certification - 10/2017
- Reorienting Anger to Promote Healing - 09/2020
- Rewiring for Resilience: Promoting Wellness in Times of Stress - 09/2020
- Men & Trauma: Breaking the Silence - 09/2020
- Intro to Neurobiology of Trauma - 09/2020
- Adverse Effects: Anxiety, Addiction & Pandemic Life - 11/2020
- Differing Shades of Shame in Substance Use Disorders - 11/2020
- Bullying Prevention & Social Emotional Learning - 11/2020
- Why is Meth So Addictive? - 11/2020
- Nervous System Regulation - 11/2020
- DCFS Mandated Reporter - 12/2020
- Mental Health, Isolation and COVID-19 - 01/2021
- University of Cincinnati Corrections Institute IL Adult Risk Assessment - 02/2021
- Core Correctional Practices and Case Planning - 04/2021
- Interview2021ing Skills Training - 05/2021
- Building an Effective Team - 08/2021
- Heartland Community College Grant Writing 101 - 10/2021
- Heartland Community College Fundamental Supervisory Skill Series - 11/2021
- Beginners Google Doc - 12/2021
- Pretrial Services in IL: A Multidisciplinary Overview - 03/2022
- Working with Difficult People - 07/2022
- Statement Analysis Forensics - 07/2022
- Workplace Violence - 10/2022
- Customer Service - 10/2022
- Cultural Awareness - 10/2022
- Motivating Others - 10/2022
- Substance Use Disorders - 11/2022
- Alcohol Pharmacotherapies & Medical Practice - 04/2023
- Overview of Substance Use Disorders - 04/2023
- Microsoft 2013 Power Point Basics - 04/2023
- Intro to IL Mental Health & Developmental Disabilities - 04/2023
- Notary Public
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