Patricia R Harrison
Baton Rouge,LA
Summary
Dynamic professional with a proven track record at Entergy Louisiana, adept in handling high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in multitasking and effective communication, To excel in relationship building and maintaining a pleasant telephone demeanor, contributing to a positive company image and operational efficiency.
Overview
17
17
years of professional experience
Work History
Account Advisor 1
Blue Cross Blue Shield of Louisiana
02.2020 - Current
- Responded to customer inquiries and provided detailed account information.
- Researching for any billing errors and discrepancies to initiate corrective action.
- Resolves benefit and claim inquiries.
- Promotes and maintains a positive company image through direct contact with members and providers.
- Complies with all laws and regulations associated with duties and responsibilities.
Cashier
South Point Food Mart
05.2017 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative II
Entergy Louisiana
10.2007 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Istrouma High
Baton Rouge, LA05.1993
Skills
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Effective Communication
- Relationship Building
- Multi Lob's
Timeline
Account Advisor 1
Blue Cross Blue Shield of Louisiana
02.2020 - Current
Cashier
South Point Food Mart
05.2017 - 08.2022
Customer Service Representative II
Entergy Louisiana
10.2007 - 05.2014
High School Diploma -
Istrouma High
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