Patricia S Dailey
United States Postal Service
Toledo,Ohio
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Multi-tasking aptitude. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experience as Front Desk Agent in a busy and successful work setting. Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Maintenance Support Clerk
United States Postal Service
09.2014 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Service Desk Associate
Kmart Corporation
04.2014 - 06.2015
- Return customer purchase, Checking customers out when finished shopping, Lottery, Counting money, opening, and closing store.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Donor Processor
Talecris Plasma Resources Toledo
01.2008 - 12.2008
- Screening donors to ensure each were ready for donation
- Putting donor record files together and entering them into Donor management system.
- Received and reviewed incoming documents and materials
- Analyzed processor data and developed insight reports for management review
- Maintained organized work area by cleaning and removing hazards
- Inspected products and machines to maintain quality and efficiency
- Assisted donors in person or over phone by answering questions.
- Determined donor suitability through screening tests, hematocrit and vital signs.
- Reviewed donor card for complete and accurate information and confirmed donor acceptability.
- Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Conducted wide range of laboratory tests and recorded results.
State Tested Nurse Aide
STNA All shifts Medical Staffing Network
01.2006 - 01.2008
- Assist residents with activities of daily living at various locations.
- Keeping resident's rooms clean.
- Took time communicating with family, and friends at many different nursing homes.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Used company software and databases to maintain records of services performed and patient conditions.
- Assisted with patient transfer and ambulation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Bachelor of Science - Early Child Hood Education Special Education
Some College Grand Canyon University Online
Phoenix, AZ12.2012
High School Diploma -
Union High School
Grand Rapids, MI05.1996
Skills
- Skills & Abilities
- 30 WPM Power Point, Word, Excel, Service Desk, Cleaning, Housekeeping, Cash Handling, Maintenance, Receptionist, Custodial experience, Buffing, ADLs, Laundry
- Product Location
- Customer Relations
- Point-of-Sale Software
- Merchandise Restocking
Timeline
Maintenance Support Clerk
United States Postal Service
09.2014 - Current
Service Desk Associate
Kmart Corporation
04.2014 - 06.2015
Donor Processor
Talecris Plasma Resources Toledo
01.2008 - 12.2008
State Tested Nurse Aide
STNA All shifts Medical Staffing Network
01.2006 - 01.2008
Bachelor of Science - Early Child Hood Education Special Education
Some College Grand Canyon University Online
High School Diploma -
Union High School
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