Hi, I’m
Patricia Segura
Aquatics Manager
Salt Lake City,UT
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
years of professional experience
3
Certification
Work History
Salt Lake County Parks And Recreation
Aquatics Manager, Representative
08.2023 - Current
Job overview
- Coordinated communication between departments to streamline operations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Salt Lake County Parks And Recreation
Aquatics Supervisor
08.2021 - 08.2023
Job overview
- Managed customer accounts and updated information in the database.
- Handled complaints professionally, maintaining customer satisfaction levels.
- Utilized customer feedback to improve service processes and communication.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Prepared for special groups and customers by implementing personalized plans with staff.
- Facilitated hiring, training and evaluation of staff.
Education
University of UtahSalt Lake City, UT
Bachelor of Science from Business
06-2029
Salt Lake Community CollegeSalt Lake City, Utah
Associate of Science
05-2025
University Overview
- Pace Scholarship Recipient
- Bruin Scholarship Recipient
Cottonwood Highschool
High School Diploma
06-2022
Skills
- Customer service
- Team leadership qualities
- Membership management strategies
- Conflict resolution techniques
- Complaint resolution
- Account updating
Certification
- Catechist, Cathedral of Madeline - September 2019 - Present
- Certified Starguard Instructor, Salt Lake County - Aug 2021 - Present
- Certified Starfish Swim Instructor Trainer, Salt Lake County - Aug 2022 - Present
Timeline
Aquatics Manager, Representative
Salt Lake County Parks And Recreation
08.2023 - Current
Aquatics Supervisor
Salt Lake County Parks And Recreation
08.2021 - 08.2023
Cottonwood Highschool
High School Diploma
University of Utah
Bachelor of Science from Business
Salt Lake Community College
Associate of Science
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