Patricia "Jamie" Sgro

• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Received inbound and outbound calls.
• Performed verbal assessments to determine the appropriate level of care required to safely meet the patient's medical needs. (Emergent, urgent, non-urgent or home care status)
• Reviewed discharge instructions.
• Reviewed medications and provided education.
• Referred to community resources as needed.
• Accurately documented symptoms, nursing assessment and advice provided.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Managed patients recovering from medical or surgical procedures.
• Used translation help line as needed
• Provided empathetic listening and encouragement to patients and their families.

• Supervised, directed and motivated high-quality performance from nursing staff.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Evaluated skills of nursing personnel and verified staff certifications for validity.
• Established and continuously optimized unit schedules and individual work assignments.
• Performed telephone triage.
• Resolved prior authorizations.
• Scheduled appointments.
• Refilled medications authorized by providers.
• OSHA officer for four years.

• Provided direct patient care, stabilized patients and determined next course of action.
• Worked as triage nurse.
• Administered medications via oral, inhalation, and intramuscular injections and monitored responses.
• Obtained vital signs.
• Obtained pulse oximetry readings.
• Performed wound care.
• Performed lab tests such as strep, flu and RSV.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Documented all elements of nursing assessment, treatments, medications, and follow-up care in EHR (Allscripts).

• Provided direct patient care, stabilized patients and determined next course of action.
• Obtained vital signs.
• Obtained pulse oximetry readings.
• Administered medications via oral and intramuscular injections and monitored responses.
• Performed hearing and vision screens.
• Schedule appointments.
• Assisted Physicians.
• Documented all elements of nursing assessment, treatments, medications, and follow-up care.

. Managed patients recovering from medical or surgical procedures.

• Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
• Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
• Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
• Recorded patients' temperature, respiration and blood pressure.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Educated family members and caregivers on patient care instructions.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
• Performed blood sugar checks.
• Removed indwelling urinary catheters.
• Administered oxygen.
• Assisted physicians.