Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Patricia Yamile Gutierrez

Kenosha ,WI

Summary

Medical Assistant with a proven track record at Froedtert South, excelling in patient-focused care and effective communication. Skilled in managing medical records and assisting in minor surgeries, I foster a compassionate environment while ensuring operational efficiency. Bilingual in Spanish and English, I enhance patient interactions and satisfaction.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Reliable worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Froedtert South
05.2023 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Customer Associate

Walmart
06.2023 - 09.2023
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Processed purchases and handled payment transactions using POS system.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Retail Sales Associate

Marshalls Retail Store
06.2020 - 09.2022
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Retail Sales Associate

GUESS Factory
02.2022 - 07.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Science - Medical Assistant

Gateway Technical College
Kenosha, WI
08-2023

High School Diploma -

Indian Trail Highschool And Academy
Kenosha
06-2019

Skills

  • Patient-focused care
  • Customer service expertise
  • Verbal communication
  • Interpersonal communication
  • Cross-cultural communication
  • Spanish & English fluency
  • Medical terminology
  • Patient relations
  • Customer service
  • Compassionate caregiver

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved proper patient care through effectively helping with interpretation of Spanish/English.
  • I am a Advanced Professional Proficiency in Spanish through Cyracom.
  • Managed the employer of the month award winning sales team at Guess.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Associate

Walmart
06.2023 - 09.2023

Medical Assistant

Froedtert South
05.2023 - Current

Retail Sales Associate

GUESS Factory
02.2022 - 07.2022

Retail Sales Associate

Marshalls Retail Store
06.2020 - 09.2022

Associate of Science - Medical Assistant

Gateway Technical College

High School Diploma -

Indian Trail Highschool And Academy