Natalie Guenoune
Kenosha,WI
Summary
Social services professional with experience managing caseloads and providing comprehensive client support. Proven impact in coordinating services and resources to meet clients' needs. Known for strong collaboration and adaptability in dynamic settings, as well as expertise in case management and client advocacy.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Social Services Case Manager
EOM Healthcare Group
Milwaukee, WI
09.2024 - 12.2025
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Strengthened teamwork among colleagues by facilitating regular case conferences and information sharing sessions.
- Participated in discharge planning, development, and implementation of social care plans and resident assessments.
- Participated in QAPI and GDR meetings. Attended meetings with administration, medical, and nursing staff.
- Communicated with HealthDrive for all ancillary medical services.
- Backed up MDS RN for issuing last covered day/NOMNC letters.
- Point person to assist with hospice referrals, Aria, Corr, and Optum providers.
- Assisted BOM as directed.
Families First/Adult CCS Service Facilitator
Professional Services Group Inc.
Kenosha, WI
01.2023 - 05.2024
- Developed and implemented service plans tailored to individual client needs.
- Provided care coordination services to individuals with significant mental health and substance abuse diagnoses.
- Developed a support team compromised of formal and informal supports.
- Drove process improvements by identifying inefficiencies in service delivery workflows.
- Streamlined workflow processes for improved team productivity and customer support.
- Coordinated multidisciplinary team meetings to streamline service delivery processes.
- Monitored client progress and adjusted services based on feedback and assessment data.
Social Work Consultant
Norton Associates
Worcester, MA
06.2021 - 12.2022
- Social work consultant providing assistance in long term care and rehabilitation facilities, while offering assistance to existing social worker to fill the social work role in its entirety.
Director of Social Services
Newton Wellesley Center for Alzheimer's Care
Wellesley, MA
09.2020 - 06.2021
- Served on the management team as the Director of Social Services at a small 100 bed facility, specializing in the care of younger mid to end stage Alzheimer's residents. Responsible for all aspects of the social work department, with a focus upon care plan meetings and family support.
Social Worker
St. Patrick's Manor
Framingham, MA
09.2017 - 08.2020
- Worked on an interdisciplinary team specifically assigned to two floors with a total of 84 residents. This included MDS, care plan meetings, advocating for the resident, assisting Admissions and the Business Office with health insurance, supporting the families, providing resources, support and advocacy as needed. Assisted the team of social workers in vacation coverage specific to the memory care and rehabilitation floors.
Geriatric Care Manager
Jewish Family Services
Framingham, MA
05.2017 - 08.2017
- Worked on a team of geriatric care managers providing innovation suggestions and support to families and elders struggling to live safely in their home environment.
Social Worker
Salmon Adult Day Health Center
Natick, MA
08.2016 - 08.2017
- Integral member of a team providing resources, as well as rendering ongoing support to clients and their families. Completed social assessments upon admission as well as ongoing documentation.
Activities Assistant
Epoch Senior Healthcare of Weston
Weston, MA
05.2015 - 07.2016
- Ran activities in a Alzheimer's /Dementia care unit.
Hostess
Field Work Boston
Waltham, MA
12.2013 - 05.2014
- Assisted the client and their study participants in a market research firm setting.
Part Time Social Worker
Medford Rehabilitation and Nursing Center
Medford, MA
10.2012 - 06.2013
- Identified medical related social needs of the residents, worked directly with residents and families, maintained written records, and coordinated discharge planning. Participated in the care planning process, completed MDS 3.0, did extensive bed management, as well as working as a liaison between the Elder Services RN and the contracted psychiatric provider for the facility.
Social Work Consultant
PC Associates
Andover, MA
08.2012 - 01.2013
- Provided support to contracted nursing home and rehabilitation facilities tailored to their specific needs, focusing on documentation, discharge planning and resource management.
Case Manager
Kindred Long Term Acute Care Hospital
Waltham, MA
08.2011 - 02.2012
- Coordinated management of care for a specified patient population; followed patients throughout the continuum of care and ensured optimum utilization of resources, service delivery and compliance with external review agencies. Provided ongoing support and expertise through comprehensive assessment, care planning, plan implementation and overall evaluation of individual patient needs. Enhanced the quality of patient management and satisfaction, while promoting continuity of care and cost effectiveness through the integration of functions of case management, utilization review and discharge planning.
Social Worker, Adult Family Care
Somerville Cambridge Elder Services
Somerville, MA
03.2011 - 07.2011
- Provided social work support and care management services while working as part of an interdisciplinary team. This included assessment and development, care coordination and monitoring, crisis intervention and education of host caregiver and Adult Family Care participant.
Medical Social Worker
Harvard Pilgrim Health Care
Wellesley, MA
08.2000 - 11.2009
- Provided medical social work services for members telephonically or on-site in facilities and in homes acting as a liaison between the Harvard Pilgrim Health Care nurse care manager, other treatment plan members and community agencies. This included assessment of concrete social and psychosocial needs, crisis intervention, development and implementation of treatment plans, referral to programs and agencies, and monitoring the success of the care plan. Developed and maintained thorough working knowledge of public and private community-based agencies and services including eligibility and access requirements.
Case Manager
Elder Services of the Merrimack Valley, Inc.
Lawrence, MA
02.1994 - 08.2000
- Coordinated services that supported an elder's desire to stay healthy and independent at home. Provided in-home assessments, developed tailored care plans, coordinated service delivery, and provided ongoing monitoring through home visits to assure prompt, high quality care. Worked on a self-managed, interdisciplinary team.
Social Worker
State of Massachusetts Department of Social Services
Allston, MA
01.1993 - 02.1994
- Provided child protective services for 51-A reported families, helping to provide a full range of services for the children and adults in these families in cooperation with the courts, schools, foster homes, therapists, and hospitals. These services required constant visitation, supervised visits, court appearances, and meetings with case collaterals.
Education
Bachelor of Science - Human Services
Lesley University
Cambridge, Massachusetts, MA12-1992
Skills
- Client advocacy
- Assessment skills
- Resource development
- Case management
- Cultural sensitivity
- Service planning
- Excellent communication
Certification
Held my LSW License in Massachusetts from July 2000-December 2024.
Timeline
Social Services Case Manager
EOM Healthcare Group
09.2024 - 12.2025
Families First/Adult CCS Service Facilitator
Professional Services Group Inc.
01.2023 - 05.2024
Social Work Consultant
Norton Associates
06.2021 - 12.2022
Director of Social Services
Newton Wellesley Center for Alzheimer's Care
09.2020 - 06.2021
Social Worker
St. Patrick's Manor
09.2017 - 08.2020
Geriatric Care Manager
Jewish Family Services
05.2017 - 08.2017
Social Worker
Salmon Adult Day Health Center
08.2016 - 08.2017
Activities Assistant
Epoch Senior Healthcare of Weston
05.2015 - 07.2016
Hostess
Field Work Boston
12.2013 - 05.2014
Part Time Social Worker
Medford Rehabilitation and Nursing Center
10.2012 - 06.2013
Social Work Consultant
PC Associates
08.2012 - 01.2013
Case Manager
Kindred Long Term Acute Care Hospital
08.2011 - 02.2012
Social Worker, Adult Family Care
Somerville Cambridge Elder Services
03.2011 - 07.2011
Medical Social Worker
Harvard Pilgrim Health Care
08.2000 - 11.2009
Case Manager
Elder Services of the Merrimack Valley, Inc.
02.1994 - 08.2000
Social Worker
State of Massachusetts Department of Social Services
01.1993 - 02.1994
Bachelor of Science - Human Services
Lesley University