Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Volunteer Experience
Awards
Timeline
Generic

NAKECYIA MAYBERRY

Dallas

Summary

Compassionate Social Services Case Manager known for high productivity and efficient task completion. Skilled in client assessment, care plan development, and case documentation. Excel in critical thinking, active listening, and effective communication to navigate complex cases with empathy and professionalism. Committed to improving client outcomes through strategic planning and resource coordination.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Social Services Case Manager

State of Georgia Douglas County DFCS Agency
Douglasville
01.2025 - Current
  • Assessed client needs, developed tailored service plans to enhance client outcomes.
  • Coordinated with community resources to deliver comprehensive support services.
  • Conducted regular follow-ups to track client progress and ensure ongoing well-being.
  • Documented case notes accurately in electronic case management systems.

Office Manager

Classic Smiles Dentistry
Austell
07.2013 - 11.2024
  • Managed office operations, including ordering supplies, maintaining equipment, and coordinating schedules to ensure smooth workflow.
  • Addressed customer inquiries and complaints promptly and professionally to enhance customer satisfaction.

Lead Dental Assistant

Millhopper Family Dentistry
Gainesville
08.2011 - 07.2013
  • Trained new team members on sterilization techniques and infection control protocols to ensure compliance and safety standards.
  • Prioritized tasks and managed multiple responsibilities in fast-paced environment to maintain smooth office operations.
  • Assisted the dentist during procedures to ensure patient comfort and safety.
  • Educated patients on oral hygiene practices and post-treatment care instructions.

Dental Assistant

Family & Cosmetic Dentistry
Gainesville
09.2000 - 08.2011
  • Assisted dentists in delivering quality dental care by taking and developing x-rays, charting teeth, preparing materials, and ensuring cleanliness of instruments.
  • Performed chairside duties, including suctioning, handing instruments, mixing materials, and applying topical anesthetics to support efficient procedures.

Education

Master of Social Work - Social Work

University of Georgia
GA
05-2028

Bachelor of Science (B.S.) - Psychology

Georgia State University
Atlanta, GA, US

Associate in Arts (A.A.) - General Studies

Santa Fe College
Gainesville, FL

Skills

  • Case management
  • Client assessment
  • Case documentation
  • Client advocacy
  • Customer Relations
  • Efficient Communication
  • Problem Solving
  • Detail orientation
  • Multi-tasking
  • Collaborative Engagement
  • Office Management

Affiliations

  • Psi Chi, the international Honor Society in Psychology
  • The National Society of Collegiate Scholars, GSU Chapter
  • ADDA, American Dental Assistants Associations

Certification

  • Achieved certification through the Radiological Health & Safety and Expanded Functions in Dentistry
  • Certified Dental Assistant Instructor

Volunteer Experience

  • Community Service Volunteer and Mentor, Kids Hope, USA, I met with my assigned student one hour each week during the school day to talk, read, play, and listen. I utilized materials provided by the teacher to help the student achieve a specific goal.
  • Volunteer, Parent to Parent of Georgia, Assist parents of children with disabilities seeking support to provide one-on-one guidance. Participate in efforts to advocate for policies and services that benefit children with disabilities.
  • Crisis Counselor, Crisis Text Line, Provided crisis intervention counseling services to individuals in need of emotional support and guidance. Implemented safety planning techniques with high risk clients to help them manage their emotions during difficult times. De-escalated client distress with encouraging advice and situational empathy.

Awards

  • Cum Laude, Georgia State University
  • Achieved the Virtual Exchange Badge by completing the Virtual Exchange initiative at Georgia State University with accuracy and efficiency
  • President's List, Georgia State University

Timeline

Social Services Case Manager

State of Georgia Douglas County DFCS Agency
01.2025 - Current

Office Manager

Classic Smiles Dentistry
07.2013 - 11.2024

Lead Dental Assistant

Millhopper Family Dentistry
08.2011 - 07.2013

Dental Assistant

Family & Cosmetic Dentistry
09.2000 - 08.2011

Master of Social Work - Social Work

University of Georgia

Bachelor of Science (B.S.) - Psychology

Georgia State University

Associate in Arts (A.A.) - General Studies

Santa Fe College
NAKECYIA MAYBERRY