Shaniya Grandville
Atlanta,GA
Summary
Relationship-driven Account Management professional with 3+ years of experience, maintaining high-volume clients for the girls, coordinating complex services, and delivering exceptional stakeholder satisfaction. Proven ability to nurture long-term professional relationships and manage sensitive documentation. A strong background in healthcare-adjacent services, case coordination, reporting in compliance, highly organized, self-motivated, skilled, and experienced, with problem-solving.
Overview
3
3
years of professional experience
Work History
Social Services Case Manager
Division Of Family And Children Services
Atlanta, GA
03.2025 - 07.2025
- Developed service plans in collaboration with clients and families.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Advocated for clients' best interests in school settings, at juvenile court, and in other systems that interfaced with clients and families.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Maintained accurate case records according to agency policies and procedures.
- Served as a liaison between clients and external organizations such as hospitals or law enforcement agencies.
- Assessed client eligibility for public benefits programs such as Medicaid or SNAP.
- Provided counseling services on topics such as stress management, life skills development, anger management, and substance abuse prevention.
- Coordinate care plans by gathering, reviewing, and analyzing medical, mental health, and legal documentation.
Administrative Assistant
Atlanta Public School System
Atlanta, GA
08.2023 - 02.2025
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Drove customer feedback to deliver information to management for corrective action.
Dispatcher Coordinator
Loomis Armored US
Atlanta, GA
07.2022 - 08.2023
- Coordinated daily dispatch schedules for armored transport vehicles.
- Conducted regular safety inspections of vehicles used by drivers for dispatch services.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Investigated any incidents that occurred during delivery trips and took corrective actions when necessary.
- Managed 60 to 75 daily communications from customers, financial institutions, and internal teams.
Education
Bachelor of Arts - Psychology
Clark Atlanta University
Atlanta, GA05-2023
Master of Science - Clinical Psychology
Mercer University
Macon, GASkills
- Client Advocacy
- Public Benefits Eligibility
- Reporting and Compliance
- HIPAA-Aware Documentation Handling
- Client Satisfaction & Retention
- Case Management
- Customer Relationship Management
Timeline
Social Services Case Manager
Division Of Family And Children Services
03.2025 - 07.2025
Administrative Assistant
Atlanta Public School System
08.2023 - 02.2025
Dispatcher Coordinator
Loomis Armored US
07.2022 - 08.2023
Bachelor of Arts - Psychology
Clark Atlanta University
Master of Science - Clinical Psychology
Mercer University