Cedrika Alexander
Jacksonville,FL
Summary
Results-driven Case Manager known for efficiently managing high caseloads while ensuring excellent care. Highly motivated and organized, with a drive for overcoming new challenges. Exhibits a solid work ethic, adaptability, and outstanding interpersonal abilities. Thrives in fast-paced settings and rapidly grasps new skills.
Overview
14
14
years of professional experience
Work History
Social Services Case Manager
Catholic Charities
09.2024 - Current
- Multitasking multiple incoming calls and emails and per day from clients.
- Distinguishing grant qualifications per client needs for assistance.
- Collaborating with other agencies to ensure continuity of care for clients
- Monitoring client progress through regular follow-up contacts.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Case Manager
Catholic Charities of Jacksonville
01.2024 - 09.2024
- Collect all necessary documents to meet eligibility requirements while following HIPAA guidelines.
- Monitored client progress through regular follow-up contacts.
- Collaborated with other agencies to ensure continuity of care for clients.
- Counseled clients on available resources within our community that could help meet their needs.
- Conducting home visits to assess safety of living environments for clients.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Substitute Teacher, K-5
ESS Substitute
10.2022 - 10.2023
- Provided instruction and guidance to students in absence of their regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in classrooms.
- Ensured that each student had access to appropriate materials and resources.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
Clinic Assistant/Certified Nursing Assistant
Professional Medical Staffing- Duval County Jail
08.2020 - 08.2023
- Answered phones promptly, directed phone calls.
- Develop and maintain filing system for forms and policies.
- Obtain vitals with check-in and report to Nurse.
- Provided customer service support by responding quickly to questions or complaints from patients or family members while following HIPPA policy.
- Recorded patient medical histories and updated charts.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Working with inmates(patients), homeless and HIV population and LGBTQ+ community.
- Verifying patients medication with outside Pharmacy's to have patients started on at home medication regimen while incarcerated.
Certified Nursing Assistant
Baptist South Hospital / UF Health Jacksonville
10.2013 - 03.2021
- Certified through hospital to obtain blood work from patients to send to lab for nurses.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Collected specimens for testing purposes upon request from physicians or nurses.
Manager
Burger King
08.2010 - 12.2013
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL05.2021
Certified Nursing Assistant-CNA283618 -
Acumen CNA Training & Testing Center
Jacksonville, FL02.2013
High School Diploma -
Terry Parker High School
Jacksonville, FL05.2008
Skills
- Positive Attitude
- Client Advocacy
- Case Management
- Referral Coordination
- Organization and Multitasking
- Documentation proficiency
- Standards Compliance with Policies
- Office Support
- Critical Thinking
- Vital Signs Documentation
- Patient Care with Daily Living and Hygiene Assistance
Timeline
Social Services Case Manager
Catholic Charities
09.2024 - Current
Case Manager
Catholic Charities of Jacksonville
01.2024 - 09.2024
Substitute Teacher, K-5
ESS Substitute
10.2022 - 10.2023
Clinic Assistant/Certified Nursing Assistant
Professional Medical Staffing- Duval County Jail
08.2020 - 08.2023
Certified Nursing Assistant
Baptist South Hospital / UF Health Jacksonville
10.2013 - 03.2021
Manager
Burger King
08.2010 - 12.2013
High School Diploma -
Terry Parker High School
Bachelor of Science - Human Services
Florida State College At Jacksonville
Certified Nursing Assistant-CNA283618 -
Acumen CNA Training & Testing Center
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