Aniya Shaw
Hazlehurst,GA
Summary
Professional with hands-on management experience and a background supporting students and administrative processes in a college setting. Skilled in customer service, documentation, organization, and communication, with the ability to manage competing priorities and follow established procedures.
Overview
6
6
years of professional experience
Work History
Social Services Case Manager
GA DFCS
Baxley, Georgia
07.2025 - Current
- Manages a large caseload with strict deadlines, keeping records accurate and up to date.
- Enters and maintains information in electronic systems while following state and federal guidelines.
- Prepares clear written reports and documentation for supervisors and other agencies.
- Communicates regularly with multiple parties to make sure tasks are completed on time.
- Stays organized and adjusts priorities when schedules or needs change.
- Conducted intake assessments to determine client needs and eligibility.
Student Assistant/Writing Consultant
Augusta University Writing Center
Augusta, GA
08.2023 - 05.2025
- rovided front-facing customer service to students in a college environment, addressing needs with professionalism and clarity.
- Maintained accurate documentation of services provided in institutional systems.
- Communicated effectively with students, faculty, and staff while following university procedures.
- Managed scheduled appointments and adapted to fluctuating demand during peak periods.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
Manager
Insane Wangz
Hazlehurst, Georgia
02.2020 - 03.2024
- Managed daily operations of a high-volume retail/food service environment.
- Coordinated staff schedules to optimize coverage and meet business demands.
- Supervised daily operations to ensure efficient workflow and team productivity.
- Resolved customer inquiries and complaints to improve overall satisfaction levels.
- Monitored staff performance and addressed issues.
- Ordered inventory, verified shipments, and maintained accurate stock levels.
- Balanced daily sales, handled cash reconciliation, and prepared reports.
- Coordinated with vendors and resolved ordering discrepancies.
- Implemented loss-prevention strategies and monitored shrinkage.
- Delivered high-quality customer service and resolved issues professionally.
Education
Bachelor of Science - Psychology
Augusta University
Augusta, Georgia, GA05-2025
Skills
- Customer service
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Inventory management
- MS office proficient
- Policies and procedures
Timeline
Social Services Case Manager
GA DFCS
07.2025 - Current
Student Assistant/Writing Consultant
Augusta University Writing Center
08.2023 - 05.2025
Manager
Insane Wangz
02.2020 - 03.2024
Bachelor of Science - Psychology
Augusta University