Patricie Washington
Charlotte,NC
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Enterprise Client Service MACD Representative
Spectrum Enterprises
01.2024 - Current
- Satisfy the needs of existing clients that are at risk of cancelling services or orders by processing orders, preparing correspondence, and addressing complaints.
- Partner with clients to process requested move, add or change (MAC) activities, including Enterprise, small-to-medium (SMB) and Resi-bulk product types that also include upgrades.
- Managed approximately 30 incoming calls, and emails per day from clients and colleagues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Enterprise Client Service Representative
Spectrum Enterprises
02.2023 - 01.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Billing Specialist Rep 3
Charter/Spectrum
09.2017 - 02.2023
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Process customer orders in a courteous, efficient and timely manner
- Effectively present and discuss Spectrum products and services
- Effectively address customer questions, complaints and concerns within the scope of responsibility
- Remain current and knowledgeable on every aspect of supported product
- Facilitate customer issue escalations to local management/support as required
- Accurately document customer account records based on actions taken
Education
High School Diploma -
Conway High School
Conway, SC06-2006
Skills
- Icoms
- CSG
- Salesforce
- Agent OS
- Microsoft Suite
- Research and Billing
- Active listening
- Teamwork
- Effective communication
- Adaptability
- Attention to detail
- Multitasking
Awards
- Bronze Awards
- Silver Achievement
- Spark Awards
Timeline
Enterprise Client Service MACD Representative
Spectrum Enterprises
01.2024 - Current
Enterprise Client Service Representative
Spectrum Enterprises
02.2023 - 01.2024
Customer Billing Specialist Rep 3
Charter/Spectrum
09.2017 - 02.2023
High School Diploma -
Conway High School
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