Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Patrick Arroyo

Tucson,AZ

Summary

Detail-oriented Data Analyst with a proven track record of consistently achieving a defect rate below 10% through IRDR defect DPMO strategies. Committed to maintaining strict SOX compliance within the organization. Experienced in researching the root causes of significant adjustments across the building and adept at coaching associates to prevent defects, improve IRDR DPMO rates, and enhance overall quality assurance.

Overview

6
6
years of professional experience

Work History

ICQA Data Analyst

Amazon Fulfillment Center
06.2022 - Current
  • Provide operational support by developing key metrics, compiling data, and presenting results, allowing for improved efficiency
  • Providing coaching to associates to prevent defects and enhance the DPMO rate
  • Maintenance of data integrity (0% error rate)
  • Designing of queries, compiling of data, and generation of reports in MS Access and Excel
  • Collaborating with departmental POCs to verify and address significant adjustments across the building.
  • Conducting research on SOX compliance.
  • Data mining and problem solving
  • Automate reporting for weekly business metrics.
  • Cross-trained in all roles to assist every department when needed
  • Played a key role in achieving the highest quality performance within the AR West region.

FC Associate I (CAP)

Amazon Fulfillment Center
09.2019 - 06.2022
  • Accurately and efficiently picking items from shelves or storage areas based on customer orders using handheld scanners or other technology.
  • Adhering to safety protocols and guidelines to prevent accidents, and ensuring compliance with all warehouse regulations and standards.
  • Meeting or exceeding productivity targets and performance metrics set by Amazon.
  • View prompts on screens and follow the direction for some tasks
  • Equipped with expertise in optimizing the customer experience to ensure timely order delivery.
  • Ensure product meets quality requirement.

Software Coding/IT

Sun Control Retractable Shades
07.2019 - 09.2019
  • Collaborated with my colleagues to design, code, test, and maintain software applications tailored to meet specific project requirements.
  • Identified and resolved software bugs and issues by conducting thorough debugging and troubleshooting
  • Actively participating in team discussions, contributing insights, and supporting project decision-making while fostering a cooperative and inclusive working environment.
  • Kept up-to-date with emerging technologies, programming languages, and industry best practices to apply them to projects when relevant
  • Offered technical support to end-users and addressed their inquiries or issues related to software applications.

Front End Web Developer

GENECON Construction and Gen. Trading
08.2017 - 05.2018
  • Leading the design, development, and maintenance of visually appealing and user-friendly websites. Collaborating with cross-functional teams to ensure alignment with project goals.
  • Taking the initiative to lead and mentor team members, guiding them in best practices, and fostering a collaborative, growth-focused atmosphere.
  • Collaborating with project managers to define scope, set priorities, and manage project timelines to meet deliverable deadlines.
  • Ensuring that web content is accessible and responsive across various devices, optimizing user engagement and interaction.
  • Interacting with clients to understand their needs and providing leadership in suggesting innovative solutions that align with their objectives.
  • Identifying and addressing technical and design-related challenges, working collectively to find effective solutions.

Education

Bachelor of Science - Information Technology

STI College Dasmariñas
Philippines
05.2017

Skills

  • SQL
  • Statistical Analysis
  • Query Tools
  • VBA
  • Critical Thinking
  • Communication
  • Problem Solving
  • Interpersonal Communication
  • Project management
  • Decision-making
  • Data Visualization
  • Macros
  • Data Mining
  • Photoshop
  • Data Quality
  • Database Management
  • Attention to Detail

Timeline

ICQA Data Analyst

Amazon Fulfillment Center
06.2022 - Current

FC Associate I (CAP)

Amazon Fulfillment Center
09.2019 - 06.2022

Software Coding/IT

Sun Control Retractable Shades
07.2019 - 09.2019

Front End Web Developer

GENECON Construction and Gen. Trading
08.2017 - 05.2018

Bachelor of Science - Information Technology

STI College Dasmariñas

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Patrick Arroyo