Mayra Elizabeth Esquivel C.
Tucson,AZ
Summary
Hardworking and passionate job seeker eager to secure entry-level position within the Information Technology workforce. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
11
11
years of professional experience
Work History
ICQA Data Analyst
Amazon TUS2 AR Fulfillment Center
Tucson, AZ
12.2021 - 06.2023
- Development of data collection processes and data management systems
- Maintenance of data integrity (0% error rate)
- Designing of queries, compiling of data, and generation of reports in MS Access and Excel
- Charting and graphing of data for reporting purposes
- Communicating with all colleagues on issues of common worry through gatherings, composed correspondence, and following frameworks
- Performed duties like data collection and entry as needed and data mining and problem solving
- Experience in depth research of defect trends.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Implemented code solutions to answer analytic questions and test and assess new methods.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Fixed identified issues to increase productivity and boost workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Used SQL, Test Director and TestBench to assist with completing projects.
- Created and gained project approval on project test plans.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Organized and maintained work environment to allow for maximum productivity.
- Participated in requirements and used case reviews.
Reverse Logistics
Amazon
Tucson, AZ
09.2020 - 06.2023
- Handled following safe practices: Palletization, Recycles, Hazmat, Grading, Donations, LTL's,
- Acted as point of contact to driving rates by motivating and assisting team in performance in vendor returns
- Gained solid experience in AFE Packing, Singles, and Smart Pack, as well as Vendor Returns.
- Maintained excellent working relationships with associates by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Communicated with team to maintain conditions and appearance of department floor area.
- Achieved or exceeded company-defined delivery rates.
- Reconciled vendor inventory and orders regularly to monitor.
- Developed and implemented strategies to improve team productivity and efficiency.
- Monitored progress of tasks to provide feedback for improvement.
- Trained new team members on proper and safe use of tools and equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Warehouse Worker
Amazon TUS2
Tucson, AZ
10.2019 - 06.2023
- Pack from Pop's, Check-in Lead, Collections, Smart Pack(small orders) , SLAM, VRETS, Water Spider outbound pack, Water Spider Inbound, S5-ing
- Handled day-by-day administrative operations including packing, wrapping, unloading, Jackpot, Tote Jackpot, Tote Auditor, Kick outs
- Consistently lifted materials weighing as much as 50 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise pallets to move in warehouse.
- Picked and packed order items.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Sr. Specialist
Adecco /Target
Tempe, AZ
10.2017 - 01.2018
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Provided great guest experience with every interaction by listening, showing empathy, being professional and finding creative solutions while answering calls, emails and chats
- Provided personalized customer service by properly documenting each guest interaction and performing critical thinking in answering customer questions and issues
Cashier
Sprouts Farmers Market Inc, Grocery
Oro Valley, AZ
06.2016 - 09.2017
- Operated IBM POS cash register
- Answered questions about store policies and addressed concerns
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked closely with shift manager to solve problems and handle customer concerns.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads
Inbound Pharmacy Technician
Convergys Global Services GmbH
Tucson, AZ
09.2016 - 03.2017
- Complied with all State and Federal Law (HIPAA)
- Attended telephone skills and program information training sessions to boost aptitude.
- Facilitated communication between customers and other departments to facilitate resolution.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by forwarding patient questions regarding prescription and medication-specific issues.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Conversed with patient's in crisis which called for assistance.
- Determined patient calling-in risk of self-harm or other dangerous behaviors. Followed crisis operating procedure's in timely matter and send authorities rapidly to verified location of patient(s) in crisis.
Cashier/Server/Host
Panera Bread
Oro Valley, AZ
10.2014 - 02.2016
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about internal policies and addressed concerns
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items, and join reward programs
Garden Associate
Walmart
Oro Valley, AZ
06.2013 - 10.2014
- Maintained plant health and attractiveness with proper sunlight, water and nutrition
- Kept register drawer accurate by correctly tabulating sales and processing payments
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Worked outdoors in weather conditions to care for plants and serve customers
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition
- Watered plants every week and regularly checked for naturally wilted parts to remove
- Restocked shelves with new plants each day and rotated stock for optimal appearance
Hostess/Arcade Host
World Sports Grille
Tucson, AZ
02.2012 - 03.2013
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assisted staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
- Maintained highly loyal clientele by delivering unparalleled service at every stage of customer experience
- Handled day-by-day tasks including scheduling reservations, repairing game machines, reloading game machines with tickets, cashiering, and maintaining clean work environment.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Collected information from arriving customers to seat groups or place them on waitlist
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Prepared dining room for service by cleaning , organizing tables and placing table settings
- Delivered unparalleled service to drive positive dining experience and repeat customer visits
Office Assistant/Cashier
Davis-Monthan AFB
Tucson, AZ
06.2012 - 07.2012
- Managed data entry and database management
- Performed general accounting while ensuring accurate completion
- Organized and tracked purchase orders while operating IBM POS cash register
- Interacted with customers by phone, email or in-person to provide information.
- Retrieved items for customers and verified prices
- Worked with other associates to support cashiers and management needs
- Cleaned and sanitized cashier workstation and scanning area
- Answered questions about store policies and addressed customer concerns
Education
Bachelor of Science - Cybersecurity Information Security Assurance
Western Governors University
Online05.2027
Bachelor of Science - Criminal Justice And Forensics Psychology
Purdue University Global
Online05.2026
High School Diploma -
Catalina Magnet High School
Tucson, AZ05.2010
Skills
- Training and Development
- Clerical Support
- Problem-Solving
- Multitasking Abilities
- Cultural Awareness
Additional Information
- Authorized to work in the US for any employer strictly remote only.
Timeline
ICQA Data Analyst
Amazon TUS2 AR Fulfillment Center
12.2021 - 06.2023
Reverse Logistics
Amazon
09.2020 - 06.2023
Warehouse Worker
Amazon TUS2
10.2019 - 06.2023
Sr. Specialist
Adecco /Target
10.2017 - 01.2018
Inbound Pharmacy Technician
Convergys Global Services GmbH
09.2016 - 03.2017
Cashier
Sprouts Farmers Market Inc, Grocery
06.2016 - 09.2017
Cashier/Server/Host
Panera Bread
10.2014 - 02.2016
Garden Associate
Walmart
06.2013 - 10.2014
Office Assistant/Cashier
Davis-Monthan AFB
06.2012 - 07.2012
Hostess/Arcade Host
World Sports Grille
02.2012 - 03.2013
Bachelor of Science - Cybersecurity Information Security Assurance
Western Governors University
Bachelor of Science - Criminal Justice And Forensics Psychology
Purdue University Global
High School Diploma -
Catalina Magnet High School
Car Enthusiasts
Besides, visiting regular car exhibitions and car shows is also among the most enjoyable hobbies as a car enthusiasts. From viewing my favorite car models up close to discovering their features and taking photographs, car lovers can have a memorable time at such events. While this hobby requires a lot of learning, it is therapeutic for car enthusiasts. The experience of rebuilding a car not only keeps you busy as a hobby, but also teaches you the intricate details of each and every component and how they work together. For my future builds I have set personal goals to attain and enjoy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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skills
- Analytical and Critical Thinking
- Operations support
- MS Windows Operating Systems
- Data Profiling
- Data Mapping
- Data Quality Assurance Processes
- Data Mining
- Query Tools
- Structured Query Language (SQL)
- Data and Analytics
- Defect Tracking
- Instructional Support
- Instructional Techniques
- Positive Reinforcement Methods
- Active Participation
- Staff Meetings
- Quality Processes
- Navigational Skills
- Communications Protocols
Car Enthusiasts
Besides, visiting regular car exhibitions and car shows is also among the most enjoyable hobbies as a car enthusiasts. From viewing my favorite car models up close to discovering their features and taking photographs, car lovers can have a memorable time at such events. While this hobby requires a lot of learning, it is therapeutic for car enthusiasts. The experience of rebuilding a car not only keeps you busy as a hobby, but also teaches you the intricate details of each and every component and how they work together. For my future builds I have set personal goals to attain and enjoy.
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