Patrick Belcher
Experience Specialist
Charlotte,NC
Summary
Smart Assistant Project Manager known for being valued team player and hard worker. Promoting skills in salesforce and customer relationships. Looking for new position where experiences and knowlege can be utilized to help organizational success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Assistant Project Manager
Powerhome Solar
Concord, NC
01.2022 - Current
- Mentored and guided staff to enhance performance and exceed customer expectations to deliver white glove experience.
- Recruited and oversaw personnel to achieve job completions.
- Built successful project plans covering objectives, resources and staffing to meet schedules and assign jobs correctly.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Inspections Tech
Powerhome Solar
Roanoke, VA
09.2021 - 01.2022
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Crew Leader
Powerhome Solar
Roanoke, VA
12.2020 - 09.2021
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work by using JSA
- Communicated effectively with upper management, team members and customers to keep everyone informed.
Restaurant Manager
Applebee's
Rocky Mount, VA
06.2019 - 04.2020
- Actively participated in ongoing customer service programs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
General Manager Intern
Great Eastern Resort Management
Massanutten , VA
06.2018 - 06.2019
- Created and maintained customer journey map, to help management better understand experience and input of each department.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Business & Hospitality Management
James Madison University
Harrisonburg, VA 08.2016 - 12.2018
Associates in Business Administration
Blue Ridge Community College
Weyers Cave, VA 08.2014 - 05.2016
Skills
Project Planning Oversight
Teambuilding
Excellent Communication
Active Listening
Certification
Generac Certified Technician
Timeline
Assistant Project Manager
Powerhome Solar
01.2022 - Current
Inspections Tech
Powerhome Solar
09.2021 - 01.2022
Crew Leader
Powerhome Solar
12.2020 - 09.2021
Restaurant Manager
Applebee's
06.2019 - 04.2020
General Manager Intern
Great Eastern Resort Management
06.2018 - 06.2019
Bachelor of Science - Business & Hospitality Management
James Madison University
08.2016 - 12.2018
Associates in Business Administration
Blue Ridge Community College
08.2014 - 05.2016