Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Bertoch

Las Vegas,NV

Summary

Accomplished Process Guide at Amazon, adept in workflow optimization and coaching, significantly reduced error rates through quality control measures. Expert in fostering innovation and a collaborative mindset, I led teams at Los Prados and Steel Wheels Custom Cycle to enhance productivity and customer satisfaction, embodying a results-driven approach with a blend

Overview

28
28
years of professional experience

Work History

Process Guide

Amazon
Las Vegas, NV
10.2023 - Current
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Implemented process improvements for increased productivity and safety

Maintenance Supervisor

Los Prados
Las Vegas, NV
07.2014 - 09.2017
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised Number employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

    • Service Manager

    Steel Wheels Custom Cycle
    Pahrump, NV
    09.2000 - 09.2008
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

    • Service Manager

    Las Vegas Harley Davidson
    Las Vegas, NV
    06.1996 - 12.1999
    • Resolved customer complaints in professional and timely manner.
    • Met with customers to discuss service needs and offer available solutions.
    • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
    • Hired, trained and supervised team of service staff members to meet business goals.
    • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
    • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
    • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

    Education

    Eldorado High School
    Las Vegas, NV
    01.1988

    Skills

    • Standard Operating Procedures
    • Coaching and Mentoring
    • Collaborative mindset
    • Innovation and Creativity
    • Workflow Optimization

    Timeline

    Process Guide

    Amazon
    10.2023 - Current

    Maintenance Supervisor

    Los Prados
    07.2014 - 09.2017

    Service Manager

    Steel Wheels Custom Cycle
    09.2000 - 09.2008

    Service Manager

    Las Vegas Harley Davidson
    06.1996 - 12.1999

    Eldorado High School

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