Patrick Birdwell
Jacksonville,TX
Summary
Dynamic Account Manager with a proven track record at Builders Best, excelling in client retention and relationship building. Leveraged quality control expertise to enhance customer satisfaction and resolve issues effectively. Skilled in documentation and reporting, fostering teamwork and collaboration to drive business growth and ensure compliance with industry standards.
Professional quality assurance specialist with strong background in final inspection processes. Skilled in identifying discrepancies, ensuring compliance with standards, and maintaining high levels of accuracy. Known for effective collaboration, adaptability to changing needs, and results-driven approach. Strong analytical skills, attention to detail, and commitment to continuous improvement make reliable team member.
Overview
7
7
years of professional experience
Work History
Account Manager
Builders Best
Jacksonville, TX
03.2024 - 05.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Quality Control Inspector
Gourmet Gardens
Jacksonville, TX
06.2019 - 03.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Final Bench Inspector
Microalloying International
Katy, TX
03.2018 - 05.2019
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Final Bench Inspector
Microalloying International
Fontana, CA
01.2019 - 02.2019
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
Education
Barber - Barbering
Career Makers, Barber College
Athens, TX06.2017
Skills
- Quality control
- Visual inspection
- Product inspection
- Defect identification
- Inspection documentation
- Safety procedures
- Account management
- Customer service
- Teamwork and collaboration
- Relationship building
- Goal oriented
- Issue resolution
- Networking skills
- Team Training
- Goals and performance
- Project management
- Documentation and reporting
References
Dylan Kubena
Utility Inspector
(903) 920-4367
Jose Cervantes
Utility Inspector
(936) 703-9983
Chance Fuqua
General Project Manager
(903) 284-8338
Victor Vargas
Utility Inspector
(817)932-4502
Timeline
Account Manager
Builders Best
03.2024 - 05.2025
Quality Control Inspector
Gourmet Gardens
06.2019 - 03.2024
Final Bench Inspector
Microalloying International
01.2019 - 02.2019
Final Bench Inspector
Microalloying International
03.2018 - 05.2019
Barber - Barbering
Career Makers, Barber College