Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Ker

Del Rio,TX

Summary

Resourceful individual with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dedicated Loader and Unloader with 7 years of progressive shipping and receiving experience in bustling warehouse. Consummate team player with proven success at mentoring and leading less experienced team members in safe and customer-focused material handling practices.

Overview

15
15
years of professional experience

Work History

Account Manager

Coca Cola Southwest Beverages
08.2017 - 08.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.

Correctional Officer

Geo Group Inc
06.2015 - 07.2017
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Loader and Unloader

Capstone Logistics LLC.
01.2013 - 03.2015
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Lifted and slid packages weighing up to 50-70 pounds on conveyor belts to transport items.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.

Warehouse Order Selector/Loader and Unloader

Crescent Crown Distributing LLC.
03.2008 - 12.2012
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Followed all safety and security protocols to minimize risk of injury.
  • Collaborated with team members to maintain efficient workflow.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Assisted in organizing and stocking products in warehouse to support colleagues.

Education

High School Diploma -

Del Rio High School
Del Rio, TX
06.2003

Skills

  • Vendor Relations
  • Contract Negotiation
  • Lead Prospecting
  • Revenue Generation
  • Beverage Sales Techniques
  • Crisis Management
  • Quality Job Assessment
  • Pallet Arrangement
  • Quality Control
  • Forklift Operation
  • Time Management

Timeline

Account Manager

Coca Cola Southwest Beverages
08.2017 - 08.2023

Correctional Officer

Geo Group Inc
06.2015 - 07.2017

Loader and Unloader

Capstone Logistics LLC.
01.2013 - 03.2015

Warehouse Order Selector/Loader and Unloader

Crescent Crown Distributing LLC.
03.2008 - 12.2012

High School Diploma -

Del Rio High School

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Joshua Ker