Larry Goodwin
Vincennes,IN
Summary
Results-oriented Account Manager with extensive experience in client relationship management and strategic planning. Proven expertise in contract negotiation, problem resolution, and upselling, driving significant revenue growth. Strong collaborative skills and adaptability in managing complex accounts and aligning client objectives with market trends.
Overview
20
20
years of professional experience
Work History
Account Manager
Southeastern Equipment Company
08.2022 - Current
- Increased client satisfaction by promptly addressing needs and building strong relationships.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Conducted account reviews to assess performance and identify growth opportunities.
- Streamlined account management processes, reducing response times and enhancing service quality.
- Facilitated client meetings to gather feedback and align strategies with objectives.
- Monitored market trends to advise clients, positioning as a trusted advisor.
Account Manager
F&M Mafco
10.2005 - 08.2022
- Optimized lead generation strategies, enhancing conversion rates with sales team collaboration.
- Enhanced service delivery through effective feedback mechanisms and client communication improvements.
- Built strong client relationships, increasing satisfaction by addressing needs promptly.
- Managed diverse accounts, ensuring timely communication and efficient problem resolution.
- Resolved escalated issues, preserving valuable client relationships and preventing potential losses.
- Conducted account reviews to identify improvements, ensuring ongoing client success.
Education
Associate of Science - Business Management
Vincennes University
Vincennes, Indiana, IN05-1996
Associate of Science - Total Quality Control
Vincennes University
Vincennes, Indiana, IN05-1986
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Client relationship building
- Team Training
- Goals and performance
- Documentation and reporting
- Project management
- Sales reporting
- Upselling
- Contract negotiation
- Operations
- CRM software
- New account creation
- Territory management
- Business development
- Customer needs assessment
- Order management
- Overcoming objections
- Vendor relations
- Sales expertise
- Vendor management
- Schedule management
- Sales forecasting
Timeline
Account Manager
Southeastern Equipment Company
08.2022 - Current
Account Manager
F&M Mafco
10.2005 - 08.2022
Associate of Science - Business Management
Vincennes University
Associate of Science - Total Quality Control
Vincennes University