Patrick Bolen

Drive tractor trailer combination vehicle from Oak Hill, WV to Princeton, WV.

Perform proper pre and post trip on tractor trailer.

Use forklift and pallet jack to unload and load trucks on a daily basis.

• Generated leads through networking, cold calls and industry connections.
• Deliver hot dispensed beverages to various customer accounts throughout West Virginia.
• Perform maintenance and repair on coffee equipment.

• Operated with safety and skill to avoid accidents and delays.
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
• Make on time deliveries to various C-store locations all over the state of West Virginia in a tractor trailer.
• Developed relationships with customers at the locations.

• Completed route deliveries to convenience stores, grocery stores, schools and other customers.
• Maintained neat appearance of equipment and product in assigned accounts.
• Picked up damaged and out-of-date product, empty shells, and vacant pallets.
• Fostered relationships with account personnel and provided superior service to customers and accounts serviced.
• Set up and maintained merchandise and sales promotion displays.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Completed on-time deliveries by choosing best and most efficient routes.

Currently assisting the drivers with daily deliveries.

Learning the routes and territories to provide relief during vacations or any other time drivers are off.

• Updated pricing and signage to complete product displays and educate customers.
• Organized store merchandise racks by size, style and color.
• Arranged consistent shelves, bins and racks at locations by following established planograms.
• Disassemble and reassemble shelving at locations for store resets.

• Monitored and maintained high level of on-time delivery reliability service and performance
• Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
• Managed 3 routes covering 4 states.
• Ordered products weekly for 2 warehouses in West Virginia.
• Organized, rotated, and put the product away weekly in the two warehouses.
• Ran relief for routes in a commercial 26 foot box truck with air brakes.

• Managed 2 warehouse locations with a total of 4 employees.
• Responsible for two routes and sales representatives covering 4 states.
• Responsible for two Route technicians covering 4 states
• Responsible for covering for my 4 employees when they are on vacation or on leave including relief for 2 routes in a commercial 26 foot box truck with air brakes.
• Greeted customers and visitors in-person and via telephone calls.
• Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Corresponded with clients through email, telephone or postal mail.
• Schedule and coordinate equipment installs for new and existing customers.
• Maintain DOT regulations for two route trucks and sales representatives.
• Performed service and routine maintenance on hot dispensed beverage equipment.

• Immediately addressed problems with customers to promote speedy resolution.
• Represented a wide range of products, including Coffee, Iced Tea, and Cappuccino.
• Determined the best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Maintained a safe driving record.
• Completed my deliveries in a commercial 26 foot box truck with air brakes.
• Displayed products properly at customer sites and according to company specifications and policies.
• Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling.
• Ensured top customer satisfaction, reviewing feedback closely and addressing the needs and requests of account holders.
• Maintained positive relationships with customers through verbal communication and positive attitude.
• Achieved $1,000,000 in product sales on my route for 6 years in a row.
• Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
• Was responsible for my own inventory which included ordering for the warehouse and loading the route truck.

• Used a forklift to lift pallets and heavy items into trucks. 
• Loaded and strapped shipments into place on trucks.