Tatyana Tarver
Columbus,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shuttle Driver
Kia Motors
West Point, Georgia
10.2025 - Current
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Followed all traffic regulations and company policies to ensure safe driving practices.
- Documented daily transportation logs, noting any incidents or delays accurately.
General Manager
Tropical Smoothie Cafe
Fort Benning, GA
09.2021 - 09.2025
- Directed daily operations to enhance customer service and optimize workflow efficiency.
- Implemented training programs for staff, improving performance and retention rates.
- Analyzed sales data to develop strategies that increased revenue and market presence.
- Oversaw inventory management, reducing waste and ensuring product availability.
- Established marketing initiatives to promote new products and drive customer engagement.
- Maintained compliance with health regulations, ensuring a safe environment for customers and employees.
Customer Service Representative
Work From Home
Columbus, GA
01.2022 - 12.2024
- Resolved customer inquiries via phone and email, ensuring high satisfaction levels.
- Collaborated with team members to streamline ticketing processes and improve response times.
- Assisted in developing knowledge base articles to enhance self-service options for customers.
- Developed comprehensive reports on customer interactions to inform strategic decision-making processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Member
Burger King
Columbus, GA
06.2021 - 09.2021
- Coordinated daily activities to align with organizational goals and performance standards.
- Facilitated communication among team members to promote a cohesive working environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
Education
No Degree - Billing & Medical Coding
University of Phoenix
Tempe, AZ11-2026
High School Diploma -
Hardaway High School
Columbus, GA05-2022
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Talent development
- Employee retention
- Restaurant promotion
- Order management
- Food preparation
- Business management
- Sanitation standards
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Microsoft outlook
- Scheduling
- Customer satisfaction measurement
- Professional telephone demeanor
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Documentation
- Customer relationship management (CRM)
- De-escalation techniques
Certification
Servsafe Certificate, Food Safety
Servsafe Certificate, Manager
Languages
English
Native or Bilingual
Timeline
Shuttle Driver
Kia Motors
10.2025 - Current
Customer Service Representative
Work From Home
01.2022 - 12.2024
General Manager
Tropical Smoothie Cafe
09.2021 - 09.2025
Team Member
Burger King
06.2021 - 09.2021
No Degree - Billing & Medical Coding
University of Phoenix
High School Diploma -
Hardaway High School