Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Bollin

Somerville,NJ

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

16
16
years of professional experience

Work History

Operations Manager

MH Logistics, LTD
Linden, NJ
09.2021 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Collaborated with team leaders on quality audits.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Shipping and Receiving Supervisor

Kooltronic, Inc.
Pennington, NJ
12.2017 - 09.2021
  • Maintained valid records of both raw and finished inventories by consistently addressing discrepancies
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests
  • Rejected deliveries containing damaged items,shortages or overages and corresponded with shipper to rectify issues
  • Utilized INFOR, AS400, and Excel to organize and maintain shipment records and inventory
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
  • Operated and trained employees on forklifts/reach trucks
  • Negotiated tariffs with carriers to maximize freight discounts and liability insurance

Stockroom Lead

Kooltronic Inc.
Pennington, NJ
10.2015 - 12.2016
  • Monitored office inventory to maintain adequate supply levels and order products
  • Evaluated employee job performance and motivated staff to improve productivity
  • Coordinated office activities and operations to secure efficiency and compliance with company policies

Store Supervisor

Pine Creek Liquors
Ringoes, NJ
05.2014 - 03.2015
  • Carefully monitored and supervised customer's activities in store to detect signs of attempted theft
  • Verified prices and computed totals to complete accurate invoices
  • Collaborated with management to adjust plans and maintain targets

Customer Service Representative

Nike Factory Store
Flemington, NJ
06.2008 - 06.2014
  • Cultivated impactful relationships with customers by delivering product knowledge in all athletic products such as running, training, and basketball footwear and apparel
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Addressed customer service inquiries quickly and accurately

Education

English

Raritan Valley Community College
Somerville, NJ

Skills

  • Team Leadership
  • Problem-Solving
  • Inventory control
  • Shipping and Receiving expert
  • Freight operations
  • Logistics Oversight
  • Performance Monitoring

Timeline

Operations Manager

MH Logistics, LTD
09.2021 - Current

Shipping and Receiving Supervisor

Kooltronic, Inc.
12.2017 - 09.2021

Stockroom Lead

Kooltronic Inc.
10.2015 - 12.2016

Store Supervisor

Pine Creek Liquors
05.2014 - 03.2015

Customer Service Representative

Nike Factory Store
06.2008 - 06.2014

English

Raritan Valley Community College

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Patrick Bollin