Patrick Brumbaugh
Tomball,Texas
Summary
Dynamic and results-oriented professional with over two decades of expertise in the technology sector. Proficient in developing and implementing innovative solutions, resolving technical issues, and driving sales success. Adept at leading teams, establishing robust Customer Success Programs, and delivering impactful technical presentations. Known for building and nurturing strong client relationships while ensuring seamless communication between customers and technical teams.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sr. Solution Engineer
RealWear, Inc.
04.2022 - 01.2024
- Create and implement customer AR solutions
- Issue resolution
- Services creation, implementation & sales ($2M quota.) Established and implemented Customer Success Program
- Technical Presentations & Demonstrations.
Advanced Product Manager-Tablets
Zebra Technologies, Inc.
04.2021 - 04.2022
- Manage all facets of tablet Product Life Cycle
- Macro and Micro Competitive Analysis
- Set technology roadmap and deliver products
- Technical Presentations & Demonstrations.
Sr. Field Engineering Support Manager
Getac, Inc.
07.2020 - 04.2021
- Led a team of Solution Architects
- Issue: management resolution and escalation
- Technical Presentations & Demonstrations.
Director Customer Support & Implementation/Senior Solution Engineer
RealWear, Inc.
07.2019 - 07.2020
- Create and implement customer AR solutions
- Issue resolution
- Services creation, implementation & sales ($2M quota.) Established and implemented Customer Success Program
- Technical Presentations & Demonstrations.
Director Field Applications Engineering
Kopin Display Corporation
08.2018 - 07.2019
- Factory Liaison
- Software Development Liaison
- Technical Presentations & Demonstrations
- Direct Technical Support.
Law Clerk
TJ Davis Law Firm
02.2017 - 08.2017
- Research, and Draft: Motions, Pleadings, Memoranda, Etc., Drafted the entire Civil Rights Appeal, to the 5th Federal Circuit of Appeals.
Vice President of Mobility Engineering
Panasonic North America
01.2008 - 01.2016
- Led a team of over 100 Field and Product Engineers in the development, implementation and deployment of Panasonic Technologies
- Including wireless (cellular, M2M, protocol analysis,) networking, computing, security, telephony and audio-visual technologies
- Chaired the Global Services Committee in developing global customer service, retention and advocacy programs
- Set and monitored team: cost and service level targets, quality and design standards
- Delivered Professional Services Sales exceeding $23 million per anum.
Manager, Field Support Team
Panasonic North America
01.2005 - 01.2008
- Led a team of 29 Field Engineers in addressing and resolving Customer Support Issues
- Including: direct troubleshooting, issue escalation/routing, and break-fix processes for mobility products
- Set and monitored team: cost structures, service level targets, quality and design standards
- Delivered Professional Services Sales exceeding targets year over year.
Field Support Technician
Panasonic North America
01.2001 - 01.2005
- Addressed and resolved Customer support Issues
- Including direct troubleshooting for: wireless, networking, software, and hardware issues
- Delivered Professional Services Sales exceeding targets year over year
- Exceeded Customer Retention Goals year over year.
Support Technician
Bowe SysTec
01.1999 - 01.2001
- Direct troubleshooting of mechanical and electrical issues on Robotic High Speed Sorting Machines.
Manager Technical Services
Southern Avionics Company
01.1993 - 01.1999
- Led engineering, quality and technical support teams
- Performed factory acceptance testing and troubleshooting on Non-Directional Beacons (airport landing systems).
Crew Chief & Offensive Avionics Specialist
United States Air Force (USAF)
01.1987 - 01.1993
- Maintained operational readiness on several USAF aircraft
- Including airframe inspection and repair, and avionics systems troubleshooting
- Deployed in support of: Operation Desert Shield, Desert Storm and Provide Comfort.
Education
Master’s in business administration - Project Management Concentration -
Capella University
Bachelor of Science, Industrial Technology -
Lamar University
Associate of Applied Science, Computer, Robotics Technology -
Lamar University Institute of Technology
Juris Doctor -
South Texas College of Law
07.2018
Skills
- Solution Sales
- Troubleshooting
- Legal Analysis
- Customer Technical Support
- Service Operations
- Document Drafting
- Business Development
- Data Analysis
- Title Examination
- Customer Success
- Project & Product Management
- Technical Presentations
- Leadership & Management
- P & L Management
- Writing & Verbal
Certification
- MPRE (Multistate Professional Responsibility Exam), 08/01/17
- Texas Insurance Adjuster License, #2171894, 03/01/17
- Comptia A+ & N+, 2001
- FCC- General Radiotelephone Operator with Ship Radar Endorsement, #PG-GB-044789, 04/01/98
Hobbies and Interests
- Veterans Advocacy: helping Veterans obtain discharge upgrades, and benefits.
- Property Law: Deeds, Grants, etc., with focus on areas in which technology and law mix. Specifically, as pertains to the intersection of IoT and Land Use Regulation and Control.
- Fishing
- Playing soccer
- Woodworking
- Archery
- Reading
Timeline
Sr. Solution Engineer
RealWear, Inc.
04.2022 - 01.2024
Advanced Product Manager-Tablets
Zebra Technologies, Inc.
04.2021 - 04.2022
Sr. Field Engineering Support Manager
Getac, Inc.
07.2020 - 04.2021
Director Customer Support & Implementation/Senior Solution Engineer
RealWear, Inc.
07.2019 - 07.2020
Director Field Applications Engineering
Kopin Display Corporation
08.2018 - 07.2019
Law Clerk
TJ Davis Law Firm
02.2017 - 08.2017
Vice President of Mobility Engineering
Panasonic North America
01.2008 - 01.2016
Manager, Field Support Team
Panasonic North America
01.2005 - 01.2008
Field Support Technician
Panasonic North America
01.2001 - 01.2005
Support Technician
Bowe SysTec
01.1999 - 01.2001
Manager Technical Services
Southern Avionics Company
01.1993 - 01.1999
Crew Chief & Offensive Avionics Specialist
United States Air Force (USAF)
01.1987 - 01.1993
Master’s in business administration - Project Management Concentration -
Capella University
Bachelor of Science, Industrial Technology -
Lamar University
Associate of Applied Science, Computer, Robotics Technology -
Lamar University Institute of Technology
Juris Doctor -
South Texas College of Law
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