Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Casey

Jefferson City,MO

Summary

Accommodating Customer Support Specialist with exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction, decisive communication and focused solutions. Expert at finding win-win solutions.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed, with a history of meeting company needs with consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Computer Repair Technician

Contractor for Dell Computers
Jefferson City, MO
07.2010 - 02.2013
  • Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
  • Assessed computer performance issues to identify root cause of problems.
  • Replaced defective parts on customers' computers in a timely manner.

Customer Care Representative

Alpha and Omega Bookstore
Jefferson City, MO
01.2006 - 03.2010
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Entered Inventory and Stocked shelves.
  • Technical Advice Management on computer software and hardware.
  • Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
  • Read and understood diagrams and schematics to accurately perform repairs.

Technician, Inventory Control

Mid American Mobile Systems
Jefferson City, MO
01.2000 - 12.2005
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Maintained records of repairs, calibrations, and tests performed on equipment.

Education

GED
Jefferson City, MO

A+ Net+ - Computer And Information Sciences

CompTia
Raleigh, NC

Skills

  • Payment Processing
  • Data Entry
  • Database Research
  • Customer Service
  • Problem Solving
  • Software and hardware deployment
  • Software and hardware repair

Timeline

Computer Repair Technician

Contractor for Dell Computers
07.2010 - 02.2013

Customer Care Representative

Alpha and Omega Bookstore
01.2006 - 03.2010

Technician, Inventory Control

Mid American Mobile Systems
01.2000 - 12.2005

GED

A+ Net+ - Computer And Information Sciences

CompTia
Patrick Casey