Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Cerra

Archbald,PA

Summary

Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.

Overview

10
10
years of professional experience

Work History

Manager, Digital Marketing Strategy and Transformation

VaxServe
11.2018 - Current
  • Directed cross-functional teams to implement digital customer solutions for ordering and invoicing integrations, generating a $45M year-over-year sales increase
  • Led process enhancement initiatives, reducing operational time spent on implementation of projects by 15%
  • Developed and executed growth strategies to increase business profitability
  • Managed vendor relationships to ensure the creation of cohesive marketing materials and brand resources
  • Coordinated internal teams and external agencies to launch two e-commerce platforms, driving digital transformation and customer engagement
  • Developed and enhanced customer facing digital solutions to increase customer efficiencies
  • Established and monitored key performance indicators KPIs.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service/Special Projects Manager

ComServe Systems, LLC
01.2017 - 11.2018
  • Managed a team of customer service professionals, consistently achieving performance targets
  • Directed sales efforts for the Investigational New Drug (IND) program, facilitating regulatory compliance and sales growth
  • Strengthened customer relationships through service excellence and proactive communication
  • Led employee training and provided actionable feedback, improving service delivery and performance.
  • Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.

Biological Products Sales Manager

ComServe Systems, LLC
08.2014 - 12.2016
  • Evaluated and mentored pharmaceutical tele-sales and customer service teams, enhancing performance and product knowledge
  • Worked with the marketing department to develop product relaunch strategies, including new territory alignments and sales training programs
  • Optimized sales strategies to align with customer needs and increase demand
  • Coordinated with product development teams to ensure offerings align with customer needs and expectations.

Education

Master of Business Administration (MBA) - Operations

University of Scranton
Scranton, PA
05.2025

Bachelor of Science - Psychology

East Stroudsburg University
East Stroudsburg, PA
01.2008

Skills

  • Digital Marketing Strategy
  • Process Improvement & Optimization
  • Cross-functional Team Leadership
  • Project Management
  • Employee Training & Development
  • Expense Tracking & Budgeting

Timeline

Manager, Digital Marketing Strategy and Transformation

VaxServe
11.2018 - Current

Customer Service/Special Projects Manager

ComServe Systems, LLC
01.2017 - 11.2018

Biological Products Sales Manager

ComServe Systems, LLC
08.2014 - 12.2016

Master of Business Administration (MBA) - Operations

University of Scranton

Bachelor of Science - Psychology

East Stroudsburg University

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Patrick Cerra