Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Interests
Timeline
Generic

Patrick Colas

Summary

Proven Forklift Operator and Customer Service Specialist with a track record of enhancing warehouse efficiency and elevating customer satisfaction at BrandsMart USA. Skilled in operating various forklifts and resolving complex customer issues with empathy, demonstrating both technical proficiency and exceptional interpersonal abilities. Achieved significant improvements in safety and service quality, contributing to a positive and productive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Forklift Operator

BrandsMart USA
03.2014 - Current
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.

Call Center Representative

Sprint
02.2018 - 09.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative/Sales Associate

Hhgregg
05.2013 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Associate of Science - Psychology

Broward College
Fort Lauderdale, FL
05-2014

Skills

  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Warehouse operations
  • Material handling
  • Safety awareness
  • CPR training
  • Efficient data entry
  • Route logs

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Winner of the highest-level safety award given to employees within the corporation.
  • Resolved product issue through consumer testing.

Affiliations

  • No

Certification

  • Warehouse Operations Certification - Warehousing Education and Research Council (WERC).
  • CPR/AED Certification
  • FL Driver's License
  • First Aid Certification
  • Certified Sales Professional (CSP)
  • Automated External Defibrillator Use (AED) - American Red Cross.

Languages

English
Full Professional
Spanish
Professional Working
French
Full Professional
Creole
Full Professional

Interests

  • Designing and Printing 3D Models
  • Virtual Reality
  • I participate in a variety of outdoor recreational activities
  • Video Gaming
  • Volunteering at local animal shelters and rescue organizations
  • Fundraising Events
  • I like working with my hands and fixing things
  • Offering time and support to shelters for the homeless, women, and animals
  • Community Cleanup
  • Electronics and Circuit Building
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Call Center Representative

Sprint
02.2018 - 09.2023

Forklift Operator

BrandsMart USA
03.2014 - Current

Customer Service Representative/Sales Associate

Hhgregg
05.2013 - 09.2023

Associate of Science - Psychology

Broward College

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Patrick Colas