Patrick J. Copenheaver
Dover
Summary
An opportunity as a Customer Relations Manager
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
46
46
years of professional experience
Work History
Assistant Manager
Rite Aid
01.2023 - Current
- Managed a team of eight persons staff.
- Doubled revenues for each sales associate.
- Prepared deposits for bank accounts.
- Checked in DSD vendors.
- Securely opened and closed an inner city business.
- Maintained a successfully accurate inventory.
- Regularly stocked items in a professionally presentable manner.
Computer Repair Technician
Essintial Enterprise Solutions
01.2021 - 01.2023
- Microsoft operating system: Windows 10 & Microsoft Office 2013.
- Repair of most retail POS equipment.
- Troubleshooting PC & POS components.
- Experienced in repair of NCR 7167 printers, Lexmark MS711dn printers, V300 series of Epson scanners, Verifone MX925 signature capture devices, all types of POS peripherals.
- Knowledge and skill in utilizing SRM database system.
Information Technology Support Analyst
Glatfelter Insurance Group
01.2019 - 01.2020
- Microsoft operating system: Windows 10 & Microsoft Office 2013.
- Experience and knowledge of CITRIX virtual environment.
- Answer incoming technology calls and thoroughly detail the issue and maintain progress reports in the problem tracking application to ensure the issue is fully resolved.
- Perform basic trouble-shooting and resolve computer issues within the specified timeframe. This includes mainframe and Unix password resets and additions.
- Perform outbound calls to track problem resolution with third party vendors.
- Escalate problem calls to higher tiers when necessary or request guidance from supervisor or floor leads when obstacles prevent timely resolutions per guidelines.
Lead Integration Repair Services Technician
Rite Aid
01.2018 - 01.2019
- Microsoft operating system: Windows 10 & Microsoft Office 2010.
- Lead manager/supervisor of Integration Services department, responsible for delegation of tasks to remaining Integration staff.
- Troubleshooting PC & POS components.
- Prepare orders for new stores and new location stores, pick and prepare POS equipment for shipment.
- Perform inventory counts on materials stored in locations to ensure proper amounts were available as needed.
Computer Repair Technician
Rite Aid
01.2016 - 01.2017
- Microsoft operating system: Windows 10 & Microsoft Office 2010.
- Repair of most retail POS equipment.
- Troubleshooting PC & POS components.
- Experienced in repair of NCR 7167 printers, V200 & V300 series of Epson scanners, Verifone MX925 signature capture devices, all types of POS peripherals.
- Preparing & processing defective returns to various POS vendors.
- Configuring servers & workstations in various Microsoft Windows Professional software operating systems.
- Knowledge and skill in utilizing E-trans database system.
RMA Coordinator
Rite Aid
01.2015 - 01.2016
- Microsoft operating system: Windows 7 & Microsoft Office 2010.
- Compose correspondence letters in addition to entering data into spreadsheets or databases for tracking and referencing purposes.
- Perform inventory counts during receiving process to ensure correct type and amount of material being received.
- Also performed inventory counts on materials stored in locations to ensure proper amounts were available as needed.
- Weigh, measure, and ship packages via FedEx, UPS, NEMF, and YRC Freight truck load.
- Ensure truck load is secure and ready for transport; Load trailers with pallets for transportation based on its ultimate destination and or by trip order to ensure timely and accurate delivery to both vendors and Rite Aid stores; operated forklifts and electric pallet jacks.
Help Desk Analyst
Rite Aid
01.2013 - 01.2015
- Microsoft operating system: Windows 7 & Microsoft Office 2010.
- Answer incoming password calls and thoroughly detail the issue and maintain progress reports in the problem tracking application to ensure the issue is fully resolved.
- Perform basic trouble-shooting and resolve assigned Front-end and Pharmacy password issues within the specified timeframe. This includes mainframe and Unix password resets and additions.
- Perform outbound calls to track problem resolution after a third party vendor was dispatched to complete onsite repairs.
- Escalate problem calls to higher tiers when necessary or request guidance from supervisor or floor leads when obstacles prevent timely resolutions per guidelines.
Pharmacy Associate
Walmart
01.2011 - 01.2013
- Proficient in opening and closing procedures for retail pharmacy.
- Handled monies and processed retail sales for customers.
- Handled all customer complaints and services.
Asst. IT Help Desk Mgr.
York College of Pennsylvania
01.2011 - 01.2012
- Microsoft operating systems including DOS, Windows 2003, and Windows 2007 & Windows 2010.
- Microsoft Office 2007 & 2010 Professional and Small Business Suites.
- Programming and maintenance of Nextel & Sprint cellular devices including iPhones.
- Handled all customer complaints and services.
- Supervised help desk team.
- Maintenance of all campus printers.
Lands’ End Sales Associate
Sears, Roebuck, Inc.
01.2009 - 01.2011
- Received goods and product and setup sales displays.
- Managed and maintained entire backroom stock & inventory.
- Proficient in opening and closing procedures for retail store.
- Handled monies and processed retail sales for customers.
- Handled all customer complaints and services.
Computer Systems Support Specialist
Snyder’s of Hanover
01.2007 - 01.2008
- Microsoft operating systems including DOS, Windows 3.x, Windows 95/98, Windows NT Server/Workstations, Windows 2000, and Windows XP.
- Microsoft Office 2000 & 2003 Professional and Small Business Suites.
- Programming and maintenance of Symbol and O’Neil hardware.
- Fielded phone calls from retail sales representatives from all 50 U.S. states.
- Maintenance and data entry on HelpStar database with 11-member systems support team/staff.
Sales Manager of Fine Jewelry
Sears, Roebuck, Inc.
01.2005 - 01.2007
- Managed a ten person jewelry staff.
- Tripled division revenues for each sales associate.
- Expanded sales to include mass-market accounts.
Computer Systems Support Analyst
Giant Foods, LLC
01.2004 - 01.2006
- Microsoft operating systems including DOS, Windows 3.x, Windows 95/98, Windows NT Server/Workstations, Windows 2000, and Windows XP.
- Microsoft Office 2000 & 2003 Professional and Small Business Suites.
- Web Page design with Microsoft FrontPage.
- Programming languages: QBASIC, Visual Basic, HTML, & JAVA.
- Reset of network passwords, as well as e-mail and AS400 system log-ins.
- Fielded phone calls from 150+ various retail grocery store locations.
- Various IBM hardware and software certifications.
- Knowledge and experience with Remedy database with 17-member systems support team/staff.
PC Technician
Giant Foods, LLC
01.2000 - 01.2004
- Complete rebuild of PC.
- Troubleshooting PC components.
- Experienced in running and configuring twisted pair, thinnet, & thicknet cabling.
- Installing and configuring network interface cards.
- Configuring servers & workstations in Microsoft Windows NT & 2000 Professional.
Receiver, Customer Service Manager, & Office Associate
Giant Foods, LLC
01.1979 - 01.1999
- Received goods and product from vendors.
- Managed and maintained entire backroom stock & inventory.
- Managed entire front-end cashiers.
- Handled monies and prepared deposits for bank.
- Handled all customer complaints and services.
Proofreader & Computer Operator
York Graphic Services
01.1993 - 01.1994
- Managed and performed routine upgrades and various system backups for entire company network.
- Proofread all hardcopy at all levels of revision.
Proofreader & Computer Operator
The Sheridan Press
01.1988 - 01.1993
- Managed and performed routine upgrades and various system backups for entire company network.
- Proofread all hardcopy at all levels of revision.
Education
ASB - Computer Systems Specialist
York Technical Institute
York, PA07.2001
B.A. - English
York College of Pennsylvania
York, PA05.1988
Skills
- Proficient in customer service interactions
- Proficient in written and spoken communication
- Effective management of organizational tasks
- Reliable team member
- Proficient in task prioritization
- Ability to adjust to changing circumstances
- Proficient in managing stress effectively
- Thriving in rapid work environments
- Punctual and reliable attendance
- Created and published a children's book
Hobbies and Interests
- Boy Scouts of America (Asst. Scoutmaster)
- Hockey
- Writing
- Music
- Coins
- Stamps
- Science fiction
- Computers
Timeline
Assistant Manager
Rite Aid
01.2023 - Current
Computer Repair Technician
Essintial Enterprise Solutions
01.2021 - 01.2023
Information Technology Support Analyst
Glatfelter Insurance Group
01.2019 - 01.2020
Lead Integration Repair Services Technician
Rite Aid
01.2018 - 01.2019
Computer Repair Technician
Rite Aid
01.2016 - 01.2017
RMA Coordinator
Rite Aid
01.2015 - 01.2016
Help Desk Analyst
Rite Aid
01.2013 - 01.2015
Pharmacy Associate
Walmart
01.2011 - 01.2013
Asst. IT Help Desk Mgr.
York College of Pennsylvania
01.2011 - 01.2012
Lands’ End Sales Associate
Sears, Roebuck, Inc.
01.2009 - 01.2011
Computer Systems Support Specialist
Snyder’s of Hanover
01.2007 - 01.2008
Sales Manager of Fine Jewelry
Sears, Roebuck, Inc.
01.2005 - 01.2007
Computer Systems Support Analyst
Giant Foods, LLC
01.2004 - 01.2006
PC Technician
Giant Foods, LLC
01.2000 - 01.2004
Proofreader & Computer Operator
York Graphic Services
01.1993 - 01.1994
Proofreader & Computer Operator
The Sheridan Press
01.1988 - 01.1993
Receiver, Customer Service Manager, & Office Associate
Giant Foods, LLC
01.1979 - 01.1999
B.A. - English
York College of Pennsylvania
ASB - Computer Systems Specialist
York Technical Institute
Similar Profiles
Susan PawlikowskiSusan Pawlikowski
Assistant Mgr. at Rite AidAssistant Mgr. at Rite Aid
Yessica HernandezYessica Hernandez
Store Manager at Rite Aid PharmacyStore Manager at Rite Aid Pharmacy
Michelle ArtisMichelle Artis
Assistant Store Manager at Rite AidAssistant Store Manager at Rite Aid
Amanda FritzAmanda Fritz
Pharmacy Manager at Rite Aid PharmacyPharmacy Manager at Rite Aid Pharmacy
Noah JanssenNoah Janssen
Pharmacy Technician at Rite AidPharmacy Technician at Rite Aid