Patrick Corr
Madison,AL
Summary
Accomplished Technical Support Engineer with a proven track record at Process Equipment Support Services, enhancing customer satisfaction through expert troubleshooting and effective problem-solving. Skilled in technical documentation and mentoring, I excel in transforming complex technical challenges into understandable solutions, significantly improving operational efficiencies.
Overview
20
20
years of professional experience
Work History
Technical Support Engineer/ Trainer
Process Equipment Support Services
Madison, Al
11.2019 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
Senior Field Service Engineer
CVD Equipment Corp.
Newark, DE Huntsville, Al
05.2015 - 05.2019
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Performed onsite installation, modification and maintenance of systems and equipment.
Technical Support Engineer/ Trainer
Process Equipment Support Services
Cupertino, CA
05.2013 - 03.2015
- Led training sessions for new staff to ensure high-quality technical support standards across team.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed Installation and startup of Veeco Ion Beam Etch and Deposition Equipment.
- Performed Vacuum Maintenance Training Classes for customer maintenance technicians.
Senior Field Service Engineer
Veeco Instruments
San Jose, CA
05.2004 - 09.2012
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
Associate of Applied Science - Electronics Technology
DeVry Technical Institute
East Brunswick, NJ06.1984
Skills
Technical Support
Technical Troubleshooting
Problem-Solving
System Troubleshooting
Customer Support
Technical Documentation
Customer Service
Training and mentoring
Service Calls
Hardware upgrades
Training material development
Equipment Repair
Timeline
Technical Support Engineer/ Trainer
Process Equipment Support Services
11.2019 - Current
Senior Field Service Engineer
CVD Equipment Corp.
05.2015 - 05.2019
Technical Support Engineer/ Trainer
Process Equipment Support Services
05.2013 - 03.2015
Senior Field Service Engineer
Veeco Instruments
05.2004 - 09.2012
Associate of Applied Science - Electronics Technology
DeVry Technical Institute