Dynamic Managing Director with a proven track record at AUTOTECH PRO SERVICE LLC, excelling in strategic planning and business development. Expert in operations management and team collaboration, driving significant growth and enhancing efficiency. Successfully implemented training programs that elevated staff performance, resulting in improved customer satisfaction ratings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Managing Director
AUTOTECH PRO SERVICE LLC
02.2022 - Current
Led strategic planning initiatives to enhance organizational growth and operational efficiency.
Developed comprehensive business plans aligning with market trends and company objectives.
Collaborated with cross-functional teams to drive project execution and achieve key milestones.
Analyzed industry data to inform decision-making and identify new business opportunities.
General Manager
AUTO ASSIST SERVICE INC
03.2014 - 02.2022
Oversaw daily operations, ensuring adherence to company policies and procedures.
Developed and implemented strategic plans to enhance business performance and customer satisfaction.
Led cross-functional teams to achieve operational goals and improve workflow efficiency.
Analyzed market trends to identify growth opportunities and drive revenue generation initiatives.
General Manager
MIAMI DOCKSIDE SEVICE INC
04.2011 - 03.2014
Led service team to enhance customer satisfaction and streamline operations.
Developed training programs to improve staff performance and service delivery.
Implemented process improvements that increased efficiency in service management workflows.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
General Manager
MORRIS AUTO MALL, CHEVROLET, ISUZU, VOLKSWAGEN-AUDI.
02.2003 - 07.2012
Developed and executed strategic sales plans to drive revenue growth across multiple regions.
Led a high-performing sales team, providing mentorship and coaching to enhance performance.
Analyzed market trends and customer feedback to refine product offerings and improve positioning.
Collaborated with marketing teams to design promotional campaigns that resonate with target audiences.
Implemented CRM systems to streamline processes and improve customer relationship management.
Conducted regular training sessions to enhance sales techniques and product knowledge among staff.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
BBA - Marketing Management
Florida International University
Miami, FL
06-1985
Skills
Operations management
Staff management
Quality assurance
Team collaboration
Strategic planning
Business development
Marketing strategies
Staff training/development
Certification
ASE
Department of Business and Professional Regulation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Professional Working
Italian
Professional Working
Timeline
Managing Director
AUTOTECH PRO SERVICE LLC
02.2022 - Current
General Manager
AUTO ASSIST SERVICE INC
03.2014 - 02.2022
General Manager
MIAMI DOCKSIDE SEVICE INC
04.2011 - 03.2014
General Manager
MORRIS AUTO MALL, CHEVROLET, ISUZU, VOLKSWAGEN-AUDI.