Allison Skinner-Cottrell
Auburn,NY
Summary
Experienced Insurance professional with 20 years of experience and expertise in Personal lines underwriting, insurance operations, team management, service and sales. Strong analytical skills and ability to determine risk eligibility and probability. Well versed in quoting, preparing insurance policies, researching coverages, and terms to manage risk and mitigate loss. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Excellent relationship builder. Adept at working effectively unsupervised in high paced environment.
Overview
17
17
years of professional experience
Work History
Operations Manager
The Hilb Group of NY MM&D Insurance Brokerage
Auburn , NY
2022.08 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Established effective relationships with insurance carriers to promote business growth.
- trained staff on front line underwriter, carrier guideliens and risk placement
Personal Lines Insurance Sales Agent
The Hilb Group Of NY MM&D Insurance Brokerage
Auburn , NY
2015.02 - 2022.08
- Provided detailed explanations of various types of coverage for all areas of personal and commercial lines insurance.
- Collaborated closely with underwriters to obtain competitive rates and eligibility for clients' personal lines insurance policies.
- Identified opportunities for cross-selling additional services such as roadside assistance or extended warranties.
- Advised customers on the best coverage options based on their individual needs and budget.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Developed appropriate quotes based on risk information.
Insurance Customer Service Representative
Freeway Insurance
Auburn , NY
2012.12 - 2015.02
- Provided quotes on various types of insurance policies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
- Greeted customers and provided prompt, courteous service.
- Responded promptly to emails and phone calls from customers seeking assistance.
Personal Lines Underwriter
Travelers Insurance
Syracuse , NY
2007.03 - 2012.06
- Developed recommendations for policy terms and conditions based on evaluation results.
- Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Developed relationships with brokers, agents, and external partners who may refer potential customers.
- Investigated discrepancies between application information provided by customers versus third-party sources.
- Managed a territory of agents by providing ongoing service and support.
- Participated in seminars or workshops related to personal lines underwriting topics.
- Conducted in-depth reviews of new business applications to assess the level of risk associated with the policyholder.
Education
Property And Casualty Insurance License - Insurance
Bryant And Stratton College
Syracuse, NY2004-01
High School Diploma -
Patrick Henry High School
Ashland, VA2000-06
Some College (No Degree) - Psychology
Columbia College
Columbia, MOSkills
- Incidents Management
- Marketing
- Customer Service
- Organizational Management
- Customer Retention
- Workflow Optimization
- Problem-Solving
- Risk Management
- Client Relationships
- Decision-Making
Timeline
Operations Manager
The Hilb Group of NY MM&D Insurance Brokerage
2022.08 - Current
Personal Lines Insurance Sales Agent
The Hilb Group Of NY MM&D Insurance Brokerage
2015.02 - 2022.08
Insurance Customer Service Representative
Freeway Insurance
2012.12 - 2015.02
Personal Lines Underwriter
Travelers Insurance
2007.03 - 2012.06
Property And Casualty Insurance License - Insurance
Bryant And Stratton College
High School Diploma -
Patrick Henry High School
Some College (No Degree) - Psychology
Columbia College
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