PATRICK CZWARTACKI
St. Petersburg,FL
Summary
Dynamic Service Officer with a proven track record at the Department Of Florida American Legion, excelling in client advocacy and community outreach. Skilled in reporting and documentation, I successfully guided Veterans through the VA process, enhancing their claims with thorough research. Known for effective communication and problem-solving, I consistently achieved high customer satisfaction.
I love bartending, entertaining customers and making my bosses happy at the end of each shift. A high sales report and low liquor cost should define my job.
Overview
29
29
years of professional experience
Work History
Service Officer
Department Of Florida American Legion
05.2015 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources, and educational programs.
- Guided Veterans with their claims through the "VA Process."
- Researched specific laws to back those Veteran claims.
- The great feeling of beating the BVA for other Veterans!
Lead Bartender
Phillip's Beach Plaza
08.2004 - 02.2005
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Rang the highest ever sales behind the bar.
- Meshed with customers with past military stories.
Bar Manager
Salvatore's Italian Restaurant
04.1996 - 08.2004
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- To entertain the customers either sitting at the bar or waiting for a table.
- Swap stories with customers to make them feel
- "at home."
Education
Associate of Science - ABA Paralegal
St. Petersburg College
Clearwater, FL12-2017
No Degree - Airborne Operations
US Army Airborne School
Fort Benning, GA01-1992
Skills
- Reporting and documentation
- Cross-selling and Up-selling
- Client meetings
- Interviewing skills
- Community outreach
- Effective customer communication
- Problem-solving
Accomplishments
Working and researching Veteran cases to be presented to the "VBA," Veterans Benefits Association.
Beating the "VBA" at their own game with their laws.
US PARATROOPER
Joined one of the most "Elite" Airborne forces in the US History.
I feel like being a Paratrooper is one of the best things I've ever one in my life.
Timeline
Service Officer
Department Of Florida American Legion
05.2015 - Current
Lead Bartender
Phillip's Beach Plaza
08.2004 - 02.2005
Bar Manager
Salvatore's Italian Restaurant
04.1996 - 08.2004
Associate of Science - ABA Paralegal
St. Petersburg College
No Degree - Airborne Operations
US Army Airborne School
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