Patrick D. Hanlon
Reading,Pa
Summary
Operations and service leader with experience managing dining teams, customer accounts, and commercial pest control programs. Background includes daily oversight of 70 staff, service to 250+ residents, and IPM support for 200 commercial accounts, along with GMP compliance, staff training, and customer service recognition.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Service Specialist
Ecolab Pest Elimination
11.2018 - 10.2026
- Honored with Service Excellence Award for delivering exceptional customer service.
- Delivered integrated pest management for 200 commercial accounts monthly.
- Managed pesticide application as a state-certified applicator.
- Secured food and beverage certification to uphold industry compliance standards.
- Obtained Good Manufacturing Practice certification to maintain manufacturing compliance.
Service/Dining Room Manager/Assistant Director of Dining Services
Morrison Senior Living/Flik Lifestyles
05.2008 - 07.2018
- Championed inclusive practices in HATS program to enhance community engagement
- Provided consistent dining service to over 250 residents daily, ensuring satisfaction and adherence to service standards
- Recognized for exceptional service excellence
- Conducted hiring, orientation, evaluation, and training of staff.
- Daily payroll for 70 staff with MyStaff
- Ordering, weekly inventory, processing of bills
- Working knowledge of Utilized E Finance platform for accurate financial tracking and reporting
- Experienced with Resident Choice, & Point Click Care.
Bar and Host Manager
J. B. Dawsons Restaurant & Bar
09.2005 - 01.2008
- Managed staff of 50 plus employees, fostering teamwork and effective communication
- Oversaw ordering of all bar items, ensuring optimal inventory levels and product availability
- Organized employee shifts for optimal operational efficiency, monthly inventory, and day to day operations
- Maintained and operated multi million dollar restaurant, ensuring high standards of service and guest satisfaction
Restaurant Manager
Dantes Restaurant Inc: Hiway Pizza and Deli Restaurant
01.2003 - 09.2005
- Managed staff of over 30 employees to ensure efficient restaurant operations
- Managed inventory by ordering and forecasting food and beverage needs for the restaurant.
- Controlled food and labor costs to maintain budget compliance
- Oversaw payroll, conducted monthly inventory checks, and scheduled staff to optimize labor allocation
- Responsible for the opening and closing of the restaurant
- Executed nightly cash deposits to maintain financial security and accuracy.
- Preparation of all the day’s food.
Education
Bachelor of Science - Hotel, Restaurant, and Institution Management
The Pennsylvania State University
University Park05-2002
Skills
- Integrated pest management
- Pesticide application
- Pest control strategies
- Pest identification
- GMP compliance
- Commercial account management
- Customer account management
- Pest Management in Food Processing & Food Handling
Certification
6/01-5/02 President, Penn State Student-run Organizations, 6/08 Compass College I, 4/10 Compass College II & III, 8/17 Developing Dynamic Leadership, 9/17 7/18 Project Readiness, 2/18 Zodiac Financial Training
Timeline
Service Specialist
Ecolab Pest Elimination
11.2018 - 10.2026
Service/Dining Room Manager/Assistant Director of Dining Services
Morrison Senior Living/Flik Lifestyles
05.2008 - 07.2018
Bar and Host Manager
J. B. Dawsons Restaurant & Bar
09.2005 - 01.2008
Restaurant Manager
Dantes Restaurant Inc: Hiway Pizza and Deli Restaurant
01.2003 - 09.2005
Bachelor of Science - Hotel, Restaurant, and Institution Management
The Pennsylvania State University