Patrick Dillard
Birmingham,AL
Summary
Experienced SCADA System Operator and water treatment professional with 10+ years in municipal water and utility operations. Skilled in system monitoring, process control, water quality testing, and emergency response in high-reliability environments. Strong background in customer service operations, maintenance coordination, and regulatory compliance. Seeking to leverage technical expertise and operational knowledge in a utility or industrial control systems role with opportunities for growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SCADA System Operator I
Birmingham Water Works / Central Alabama Water
Birmingham, AL
05.2019 - Current
- Monitor and operate SCADA systems controlling water treatment, pumping, storage, and distribution systems
- Respond to system alarms and operational issues to ensure continuous and safe water service delivery
- Maintain accurate Water Resources Logs including tank levels, pump activity, and system anomalies
- Operate switchboard and SAP system to support customer service and dispatch maintenance work orders
- Coordinate response to service complaints and assist during high call-volume periods
PMW & Operator Helper
Birmingham Water Works
Birmingham, AL
08.2015 - 05.2019
- Collect, test, and log water samples for pH, turbidity, temperature, and chlorine residuals to ensure compliance with EPA and health standards.
- Handle, add, and store water treatment chemicals (chlorine, ammonia, lime) to disinfect and treat water.
- Inspect buildings and equipment daily for any unusual occurrences.
- Clean and maintain equipment, tanks, pumps & motors, filter beds, and other work areas.
- Maintain inventory of household cleaning products, tools and equipment.
Shift Manager
Aldi
Bessemer, AL
10.2010 - 05.2012
- Supervised daily store operations and ensured customer service standards were met
- Managed inventory levels, ordering, and product stocking processes
- Trained and assigned tasks to employees to maintain workflow efficiency
- Handled customer concerns and ensured timely resolution of service issues
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
12-2019
Associate of Science - Computer Science
Lawson State Community College
05-2010
Skills
- SCADA system operation & process control - 11 years
- Water distribution and treatment system monitoring
- Alarm response & operational troubleshooting
- Water quality testing and sample collection
- Chemical handling and treatment procedures
- SAP system operations & dispatch coordination
- GIS mapping experience
- Equipment inspection and preventative maintenance
- Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
- Alabama Water Grade 1 Operator
- Java Programming Fundamentals
- C++ Programming Fundamentals
Timeline
SCADA System Operator I
Birmingham Water Works / Central Alabama Water
05.2019 - Current
PMW & Operator Helper
Birmingham Water Works
08.2015 - 05.2019
Shift Manager
Aldi
10.2010 - 05.2012
Bachelor of Science - Psychology
University of Alabama At Birmingham
Associate of Science - Computer Science
Lawson State Community College