Patrick Donnelly
Fallbrook,CA
Summary
Motivated and dedicated professional with a proven track record of success. Possesses strong communication skills and the ability to thrive in diverse work environments. Experienced in maintaining excellent client relationships, as demonstrated by success as Lead Tech at LGB6. Seeking a position as Fleet Account Manager to ensure continued success and foster a strong partnership with Amazon.
Overview
12
12
years of professional experience
Work History
Lead Field Service Technician Amazon LGB6
Plug Power
Riverside, CA
08.2021 - Current
- Conducted training sessions for new technicians on proper use of tools and equipment.
- Operated specialized diagnostic tools used to identify system faults.
- Replaced defective components or parts as needed.
- Conducted preventive maintenance procedures according to established PM schedules.
- Identified areas of improvement in repair processes and suggested changes accordingly.
- Provided excellent customer service to resolve site issues in a timely manner.
- Maintained SLA for Amazon LGB6 with a 99% average SLA.
- Maintained an excellent relationship with Amazon at multiple sites.
- Diagnosed and made repairs on H2 pad.
- Conducted testing of software and systems to ensure quality and reliability.
Supervisor
K1 Speed
Carlsbad, CA
11.2020 - Current
- Improved team performance by providing direction and hands-on support
- Oversaw work of 15+ employees each day, monitoring activities and assigning tasks to cover demands
- Adjusted staff methods to achieve new objectives based on company demands
- Tracked employee performance to determine areas of strength and skills to improve
- Optimized stock levels and coordinated resources to support employees' needs
- Protected team members from unnecessary risks by conducting regular safety training
- Oversaw employee training and all staff management tasks.
General Manager
Yogurtland
Temecula, CA
06.2016 - 11.2018
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Improved business operations by tracking trends and aligning business strategies with needs
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Achieved revenue and profit targets through solid promotional and budget control strategies.
Shift Lead
Subway
Temecula, CA
09.2015 - 10.2018
- Kept environment clean and safe for personnel and guests
- Resolved problems involving shift personnel and outside parties
- Met shift coverage demands with well-organized schedules and assignment lists
- Observed and enforced operational and safety-related policies, as well as OSHA regulations
- Boosted quality through new methods, better monitoring, and proactive correction of deficiencies
- Enhanced team performance by empowering and motivating employees.
Shift Manager
Del Taco
Temecula, CA
03.2012 - 09.2015
- Kept inventory within optimal levels and organized for easy use
- Secured monies against loss by keeping drawer cash low and properly using on-site safe
- Managed facility cleaning, maintenance, and repair needs
- Coordinated fast, accurate service delivery to Fast Food customers
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Met customer demands by tracking market changes and adapting strategies to match
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CASkills
- Strong communication
- Inventory control
- Department organization
- Task delegation
- Team development
- Staff training
- Customer Service
- Preventive Maintenance
- Accountability and Work Ethic
- OSHA Certification
Timeline
Lead Field Service Technician Amazon LGB6
Plug Power
08.2021 - Current
Supervisor
K1 Speed
11.2020 - Current
General Manager
Yogurtland
06.2016 - 11.2018
Shift Lead
Subway
09.2015 - 10.2018
Shift Manager
Del Taco
03.2012 - 09.2015
High School Diploma -
Fallbrook High School
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