Patrick Dunn
Iowa City,IA
Summary
Encouraging leader and analytical problem-solver with talents for team building, facilitating and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organization success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Driven to take on responsibility: it helps to manage time more efficiently. Believing in creating a safe, inclusive space for employees or team members as a manager or as a team member myself. Hard-working, goal driven individual with an optimistic outlook on work and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Downers Grove Swim And Racquet Club
05.2023 - Current
- Supervised day-to-day pool operations to meet performance, quality and service expectations.
- Created over 100 employee schedules and handled shift changes, unexcused absences, and scheduling conflicts.
- Was responsible for ensuring over 700 members felt safe, included, and respected.
- Dealt with member complaints and issues, and solved problems involving membership, payments, and general questions about facility.
- Mentored employees to enhance professional development and accountability in workplace.
Maintenance Worker
Downers Grove Swim And Racquet Club
04.2021 - 09.2023
- Arrived at facility 5 hours before opening time to ensure that pool and surrounding areas were clean, equipment was ready to be used, and pool chemicals were set to standard.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed lawn care with an array of tools to create a clean, safe environment for guests.
Lifeguard
Downers Grove Swim And Racquet Club
05.2020 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to patrons and addressed concerns.
- Monitored safety of guests in and around swimming pool by enforcing facility rules.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Sales Floor Team Member
Target
05.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Residence Hall Tour Guide
University Of Iowa Housing And Dining
09.2022 - 12.2022
- Guided groups of up to 30 people on scheduled tours around residence halls within The University of Iowa.
- Communicated professionally with parents and potential students, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Education
Some College (No Degree) - Neuroscience, Pre-PA Track
University of Iowa
Iowa City, IAHigh School Diploma -
South High School
Downers Grove05.2022
Skills
- Quality Standards
- Staff Training
- Customer Service
- Staff Development
- Staff Management
- Time Management
- Talent Recruitment and Development
- Coordinate Events
- Creative Solutions
Certification
- First Aid/CPR Certified
- Certified Lifeguard, Downers Grove Swim and Racquet Club - Good until August 2025.
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Downers Grove Swim And Racquet Club
05.2023 - Current
Residence Hall Tour Guide
University Of Iowa Housing And Dining
09.2022 - 12.2022
Sales Floor Team Member
Target
05.2022 - 01.2023
Maintenance Worker
Downers Grove Swim And Racquet Club
04.2021 - 09.2023
Lifeguard
Downers Grove Swim And Racquet Club
05.2020 - 09.2023
Some College (No Degree) - Neuroscience, Pre-PA Track
University of Iowa
High School Diploma -
South High School
- First Aid/CPR Certified
- Certified Lifeguard, Downers Grove Swim and Racquet Club - Good until August 2025.
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