Patrick Dunn
Otsego,MN
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Account Manager
Calhoun Technologies
07.2014 - Current
- Company Overview: Provider of new & used computer hardware, networking gear, and IT equipment
- Inside sales including procurement and inventory control of client specific product
- Provide industry knowledge and superior customer service to existing customer base, and as a way to add new clients
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Operate successfully in fast paced environment with tight deadlines
Computer Technician
ServerWorlds
06.2005 - 06.2014
- Company Overview: IT equipment reseller, both refurbished and new custom configurations
- Built new and refurbished servers and workstations, including peripherals
- Installed operating systems and software, including system security
- Customer on-site installations including peripherals; equipment, network; and software; troubleshooting & issue resolution
- User training
- IT equipment reseller, both refurbished and new custom configurations
Education
Computer Networking Systems -
Dunwoody College of Technology
Minneapolis, MN01.2007
General undergraduate studies -
Minnesota State University Mankato
Mankato, MN01.2005
Skills
- Relationship building and management
- Account oversight
- Networking skills
- Account development
Relevantexperience
- Inside sales
- Purchasing/procurement
- Responding to Client & Prospect RFP's and bid requests
- Product sourcing, procurement, and inventory control
- Developing and issuing RFP's and bid requests to suppliers
Timeline
Account Manager
Calhoun Technologies
07.2014 - Current
Computer Technician
ServerWorlds
06.2005 - 06.2014
General undergraduate studies -
Minnesota State University Mankato
Computer Networking Systems -
Dunwoody College of Technology