Pamela Dwyer
San Antonio,TX
Summary
Dynamic healthcare professional with a strong foundation in nursing leadership and patient care, dedicated to enhancing care quality and throughput in emergency departments. Proven expertise in project implementation and fostering collaborative environments that drive team success. Recognized for reliability and adaptability, with a talent for delivering exceptional customer service and facilitating clinical collaboration among internal partners, including C-suite executives and external vendors. Proficient in staff training, patient advocacy, and quality improvement initiatives, committed to continuous growth in leadership roles.
Overview
35
35
years of professional experience
Work History
Administrative Director
Mission Trail Baptist Hospital
08.2018 - Current
- Responsible for daily operations of emergency services, house officers, hospital float pool PCA's and PICC team. Large volume ED that sees 59,000 annually.
- Employee Advocate for Mission Trail Baptist hospital to provide resources to all staff and reduce the risk of turnover.
- System Emergency Department(ED) Service-line lead. Responsible for escalating concerns for all facility ED’s to senior leaders. Working directly with CNO’s, medical and nursing directors to improve quality of care.
- Baptist Leadership Academy lead for Emergency Department throughput. Responsible for coordinating system leadership from nursing and ancillary areas to focus on issues impacting ED throughput. Presented information via power point detailing our progress at Baptist Leadership Academy 200 plus leaders during quarterly conferences.
- Project leader for Workforce Transformation Scheduling tool for Mission Trail Baptist. Working directly with vendor project team to schedule meetings and develop tool specific to our needs for entire facility in all areas.
- Project leader for Airstrip implementation for Mission Trail Baptist Hospital, working directly with vendor to test, prepare and go-live for use in clinical areas.
- Event liaison for Mission Trail Baptist Chanclas Y Cerveza’s Fiesta event. Mission Trail Baptist is the First Aid sponsor annually for this event. Work directly with event sponsor to provide equipment, staffing and hospital marketing materials.
- Responsible for annual clinical contract reviews for multiple vendors providing services to ED and facility.
- South Texas Regional Advisory Council ED Operations Co-Chair since October 2021. Assist in developing meeting agenda and chair/co-chair meeting.
- Assist in conducting ad-hoc meetings with Regional Emergency Department Operations group as needed.
- Assist in developing, planning and setting agenda for South Texas Regional Advisory Council National Confernce annually. Hosting conference site for Physicians, Nurses, Paramedics and other emergency healthcare providers.
- Assumed responsibility in assisting CNO with clinical operations of facility in addition to above. Currently attend all CNO and ACNO meetings and events. Participate in all planning related to clinical operations throughout the system to include recruitment and retention. Responsible for all nursing clinical operations and a resource to nursing directors.
Ability Pediatric Therapy and Nursing
04.2016 - 05.2018
- Expanded the pediatric private duty nursing division from three clients and eight RN's/LVN's to over 30 clients and 75 nurses in less than 2 years.
- Developed plan of care, updated provider orders and managed all patients. Worked directly with physicians, hospitals and durable medical equipment companies to meet patient needs.
Nursing Operations Director
Methodist Children’s Hospital
12.2006 - 09.2016
- Management of multi-million dollar budget, staff and collaborate with all facility leaders.
- Chair of multiple committees within the hospital and system to include: System Emergency Department Integration, System Pediatric Integration, Hospital Pediatric Resuscitation Committee, Children's Hospital Surge Summit and Facility Representative Emergency Management Committee.
- Clinical project manager for 20 million dollar addition and expansion of the Emergency Department and Kids Express. Management of project included working directly with architect, interior designer and construction supervisor and all vendors from initial planning to day-to-day oversight of the clinical portion of project. Award received upon completion of project for coordination and timeline achieved.
Registered Nurse Preceptor
Genentech Pharmaceutical’s
04.1990 - 05.2002
- Worked with Pharmaceutical Sales representative to provide education to medical and nursing staff at various facilities in Texas, New Mexico and Louisiana.
- Responsible for setting up educational opportunities with facilities to provide education in departments or centralized classrooms.
- Planned and assisted in providing conferences from 10-200 participants. Created agenda with reference material and contact hour information for participants. Responsible for presenting at least 1-2 sections of education on topics related to acute myocardial infarction, stroke and pulmonary embolus
Education
Master of Science - Nursing-Administration and Management
Aspen University
06.2026
Bachelor of Science - Nursing
01.2016
Diploma - Nursing
Deaconess College of Nursing
St. Louis, MO01.1986
Skills
- Excellent presentation skills for small or large groups
- Personnel engagement and coaching
- Excellent interdisciplinary Collaboration to include C-Suite and external vendors
- Role model and mentor to develop future leaders
Accomplishments
Received 2009 Excellence in Construction Award from Associated Builders and Construction Inc. for South Texas Chapter
#1 in Patient Satisfaction for 8 consecutive quarters out of 167 hospitals at Methodist Children’s Hospital 2012-2014
2024 Top 25 Nurses for South Texas - leadership and Emergency Department
VITALS
- T 210-364-0264
- Email: Pamelaedwyer.rn@gmail.com
Timeline
Administrative Director
Mission Trail Baptist Hospital
08.2018 - Current
Ability Pediatric Therapy and Nursing
04.2016 - 05.2018
Nursing Operations Director
Methodist Children’s Hospital
12.2006 - 09.2016
Registered Nurse Preceptor
Genentech Pharmaceutical’s
04.1990 - 05.2002
Bachelor of Science - Nursing
Diploma - Nursing
Deaconess College of Nursing
Master of Science - Nursing-Administration and Management
Aspen University
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