PATRICK E. ASHWORTH

• Assisted the company electrical engineering and field service teams to troubleshoot, program and repair Anti-Terrorist Vehicle Barricade Systems at the customer's sites located throughout Afghanistan.
• Troubleshot systems by applying electrical circuitry knowledge and evaluating PLC programming to resolve complex system issues.
• Communicated effectively with customers in person and via email.
• Managed implementation of best practices in electrical and mechanical engineering tasks to enhance operational effectiveness.
• Collaborated with engineering and production divisions to ensure timely production of items that met project schedules and customer specifications.
• Working together with the manufacturing and engineering departments to make sure goods are made according to quality standards, client requests, and project deadlines.
• Facilitated lengthy travel by arranging lodging, ground transportation, and air travel.

• Established and nurtured strong client relationships, providing reliable support for testing, maintenance, and repair of Rapiscan's Backscatter X-Ray systems in high-risk environments across Afghanistan.
• Managed customer expectations as the on-site point of contact, made site visits, and assisted in developing strategies to maximize the use of Rapiscan Systems.
• Implemented systems nationwide for US Customs operations and force protection.
• Provided and maintained security and detection systems as well as associated professional services.
• Compiled and submitted reports with actionable recommendations to enhance product and site efficiency while monitoring components, logistics, and system status.
• Provided annual performance reports with quantifiable, explicit, and reachable operational and performance objectives.
• Coordinated system removals and equipment relocations, overseeing transportation logistics for re-installation across the Middle East.
• Transported equipment, supplies, technical service personnel, and service parts to support newly created maintenance and service programs.

• Serviced Rapiscan Systems security products at customer sites, ensuring optimal functionality.
• Troubleshooting and maintaining x-ray and backscatter body, cargo, and vehicle scanning systems using built-in diagnostics and external test equipment.
• Performing scheduled preventative and remedial maintenance.
• Documented procedures in company database software and internally designed database for improved knowledge sharing.
• Coordinated daily with customers for pre-mission planning, enhancing communication and operational readiness.
• Coordinated transportation and lodging logistics for team travel.

Assisted in diagnostic testing of NVG7 and ATN PS14 night vision goggles. Supported fault isolation of defective system components. Conducted repairs in shop and customer locations. Aided in system inspections at customer sites. Provided reinforcement training and established preventive maintenance procedures.

• Developed training programs for junior technicians to enhance skillsets.
• Managed inventory of electronic components, ensuring availability for critical projects.

• Ensured operational readiness of CCTV surveillance equipment and associated devices.
• Assisted site lead in utilizing Raytheon's automated information systems, Maximo and Atlas, for daily logistics reporting and requisitions.
• Carried out planned property checks and inventories.
• Oversaw TADSS submissions, identifying and addressing operational issues.
• Helped the site manager with the property book and inventory.
• Collaborated with engineering teams to troubleshoot complex technical issues, improving system performance.