IT Systems Engineer
Serness Inc. MSP
Oviedo, FL
2021 - 2024
- Managed and maintained Windows server environments by conducting routine updates and patches.
- Implemented VMware and Hyper-V virtualization, cutting hardware expenses and enhancing scalability.
- Active Directory administration, user account, group policy and DNS management
- Installed, configured, and monitored network infrastructure including routers, switches, firewalls, and VPNs.
- Identified customer needs and developed solutions based on user feedback.
- Conducted system audits, identified vulnerabilities, and enforced security measures to ensure compliance and protect against cyber threats.
- Provided prompt technical support to end-users, resolving hardware and software issues.
- Collaborated with vendors to perform upgrades, data migrations, and resolve complications.
- Utilized management tools and scripting in order to automate routine tasks and deploy software.
