Patrick Ferryman
Washington,DC
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills and versatility
Overview
6
6
years of professional experience
Work History
Team Member
Jersey Mike's Subs
01.2024 - Current
- Learned all required tasks quickly to maximize performance.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Assistant Overnight Manager
BF Saul Properties
03.2018 - 10.2023
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Aided in reducing accounting errors by meticulously auditing invoices, receipts, and other financial documents as part of the nightly reconciliation process.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Concierge
NFC Amenity Management
01.2020 - 12.2022
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
Education
High School Diploma -
Roosevelt SHS
Washington, DC06.2008
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
Timeline
Team Member
Jersey Mike's Subs
01.2024 - Current
Concierge
NFC Amenity Management
01.2020 - 12.2022
Assistant Overnight Manager
BF Saul Properties
03.2018 - 10.2023
High School Diploma -
Roosevelt SHS
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