Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Patrick Fitzgerald

Danville,Virginia

Summary

Dedicated and motivated Network Engineer/Cybersecurity candidate with 2 years of immersive classroom experience. Proficient in networking principles, protocols, and technologies, with a keen interest in cybersecurity methodologies and best practices. Skilled in configuring and troubleshooting network devices, including routers, switches, and firewalls. Possesses a solid foundation in cybersecurity fundamentals, including threat analysis, risk management, and incident response. Committed to continuous learning and staying abreast of the latest developments in the field. Seeking an opportunity to apply academic knowledge and classroom experience in a dynamic professional setting to contribute to the success of a forward-thinking organization.

Overview

4
4
years of professional experience

Work History

Team Lead

Chick-Fil-A
03.2023 - Current
  • Effectively manages and leads shift team while upholding team members to Chick-fil-A operating standards
  • Serves guests and addresses any customer issues, ensuring an immediate and respectful response to all guest needs
  • Deliver meals to guests at their table or to a designated pick-up area, and provide excellent customer service at all times
  • Maintains cleanliness of work area, dining room, and restrooms
  • Stocks sauces, cups, lids, etc
  • Effectively manages and leads a team of people serving guests while maintaining operating standards to provide the best hospitality and guest experience
  • Coaching, teaching, and training team members on policies and procedures and creating a positive work environment for everyone
  • Maintains food safety and cleanliness standards
  • Open or close the restaurant leading the shift as a key holder
  • Responsible for cash management duties, including counting down registers, tracking cash and coupon accountability, and running daily reporting.

Team Member

Chick-Fil-A
11.2019 - 03.2023
  • Greeted guests to make them feel comfortable and welcome
  • Delivered meals to guests in-store, mobile orders, and drive-thru
  • Modeled and supported clear communications between the front counter and kitchen staff
  • Demonstrated knowledge of the brand, menu items, and relevant standard operating procedures
  • Consistently followed sanitation, food safety, and physical safety procedures
  • Prepared, cooked, and packaged food safely, quickly, and efficiently, meeting Chick-fil-A standards
  • Maintained personal knowledge by completing in-house trainings and stay up-to-date on any changes
  • Worked safely around kitchen equipment and report any maintenance issues to the Kitchen Manager
  • Carried out instructions given by the leadership team and owner/operator
  • Assisted leadership in executing closing procedures/checklists in accordance with company policies and quality requirements.

Student Food Service Worker

Aramark DBA Chick-Fil-A
10.2021 - 05.2022
  • Prepared and built food items according to standardized recipes and directions
  • Properly stored food by adhering to food safety policies and procedures
  • Set up work stations including prep tables, service counters, hot wells, steam tables, etc
  • Broke down, cleaned, and sanitized work stations
  • Served food to customers while ensuring guest satisfaction and anticipating the customers’ needs
  • Replenished food items and ensures product is stocked to appropriate levels
  • Maintained excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc
  • Adhered to Aramark safety policies and procedures including proper food safety and sanitation
  • Ensured security of company assets
  • Other duties and tasks as assigned by manager.

Education

Associate of Applied Science - Information Systems Technology

Danville Community College
Danville, VA
05.2024

High School Diploma -

George Washington High School
Danville, VA
06.2021

Skills

  • Palo Alto Firewalls
  • Performance Improvement
  • Technical Troubleshooting
  • Risk Assessment
  • Network Infrastructure
  • EIGRP Routing
  • Strong Troubleshooting Skills
  • Cisco Equipment Familiarity
  • DNS Implementation
  • IP Configuration/Implementation
  • Windows OS
  • Windows Server

Activities

  • Greater Triumph Missionary Baptist Church, Chatham, Virginia, Usher, 01/01/16, present, Greet and welcome individuals to church, Escort individuals to their seats and direct them to other areas in church, Maintain a clean entry area and sanctuary
  • God’s Pit Crew, Danville, Virginia, Volunteer, summer 2019, Worked with crisis response team to fill blessing buckets needed for delivery to some of the hardest hit areas following a natural disaster
  • Danville Humane Society, Danville, Virginia, Volunteer, summer 2017, Provided care to animals, including bathing, feeding, walking, and ensuring clean water was available to promote optimal health, Communicated animal needs to the shelter manager

Timeline

Team Lead

Chick-Fil-A
03.2023 - Current

Student Food Service Worker

Aramark DBA Chick-Fil-A
10.2021 - 05.2022

Team Member

Chick-Fil-A
11.2019 - 03.2023

Associate of Applied Science - Information Systems Technology

Danville Community College

High School Diploma -

George Washington High School

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Patrick Fitzgerald